Regional Tracing Agent
2 weeks ago
The purpose of the post is to assist in the tracing of beneficiaries to enable the processing of unclaimed and unpaid benefits.
**Requirements**:
- An appropriate three-year Finance related tertiary qualification/ degree / national diploma with at least 360 credits.
- 18 months' proven experience in accounting / financial management, of which at least 6 months should have been in Tracing or Debtors; or debt collection;
OR
- A Senior Certificate / Grade 12 coupled with three years' appropriate proven experience in the field of accounting / financial management, of which 6 months should be in Tracing or Debtors or debt collection.
AND
- Knowledge of PFMA
- Knowledge of Public Service Act (PSA)
- Geographical knowledge of the Western Cape province
- Proficiency in English is a requirement and the ability to speak any of the other official languages in the province will be essential
- A valid driver's license will be an advantage.
**Duties**:
- Find contact details on ITC and other platforms in order to identify members and beneficiaries for unclaimed benefits.
- Engage government departments and other community platforms to trace beneficiaries and members on unclaimed benefits list.
- Rectify errors by updating the system with the correct information provided by the clients.
- Send unclaimed benefit cases and documents successfully traced to Pretoria Head Office tracing division.
- Provide administrative support by collating the documentation required to process cases not traced to unclaimed benefits.
- Check the system against documentation provided in order to avoid issues with processing.
- Send death benefit form to client in accordance with benefit to which he/ she is entitled.
- Capture accurate information onto database with respect to beneficiaries eligible for re-issues, based on documentation provided.
- Perform data integrity checks, following standard processes.
- Generate weekly and monthly unclaimed benefit reports, reflecting the status of cases for the attention of the AO (Supervisor) and ASD / Deputy Director.
**Job Type**: Contract
Contract length: 12 months
**Salary**: R200,000.00 - R215,000.00 per year
Application Deadline: 2023/04/23
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