Client Services Representative

4 weeks ago


East Rand, South Africa Unique Personnel Full time

**Job Number**
- 47743

**Job Type**
- Permanent

**Job Title**
- Client Services Representative

**Computer Skills**
- MS Excel,MS Explorer

**Industry**
- Logistics and Supply Chain

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- MAIN PURPOSE Client liaison and responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio Ensure that all clients needs are met pertaining to any work undertaken by COMPANY. Clients needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients. Client liaison Liaise with client continuously and in a pro active manner regarding shipment events Attempt to seek extended business from existing clients and referrals Present the company as and when required i.e. company functions, client meetings, etc Send daily status reports to Clients with current information on all their shipments. Shipment booking and Co-ordination Liaise with client departments to co-ordinate the booking and loading of shipments. Relay information to suppliers offices / trade lane relating to pending orders to establish ready date. Monitor daily closer to ready date as to ensure cargo collected on ready date. All info needs to be cross communicated to this person to ensure delegated work had been executed Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required Ensure documents are received in full as to enable COMPANY to process clearance and invoice out Hand over shipment information when all documents received to operations and continue monitoring. Rates Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates) Rate Proposal updates for existing clients Communicating Sell rates to origin office. Communicate buy and sell rates to operations. Managing of Key Accounts Regular service calls to existing customers, at least once a month. Service call reports within reasonable timeframe Estimates Send estimates to clients. Creating estimate links to Estimates. Queries Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily. Quality checks Ensure clearing instructions or export instructions are completed in full. Client Info Ensure client info is continuously updated in CargoWise Reporting Develop & provide clients according to the monthly /quarterly KPI’s Secure extension business from existing accounts KNOWLEDGE & EXPERIENCE Matric or equivalent of Senior certification High level of Computer literacy All modes - Air, Ocean & Road Minimum of 5 years experience in Freight Forwarding & Clearing SKILLS Conceptual, analytical, numeracy Query Resolution Communication Time management People Skills Ability to work under stress Attention to detail Exceptional communication skills (written and verbal) ATTRIBUTES Adaptability: Adjusting effectively to work with new structures, processes and requirements Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal Customer focus: Develop and sustain productive internal & external customer relationships Follow up: Monitoring the results of assignments Communication: Setting up ongoing procedures to collect and review information needed to manage activities Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently(includes time management) Stress tolerance: Maintaining stable performance under pressure or opposition Work standards: Assuming responsibility and accountability for successful completing assignments or tasks-
**Inherent Requirements**
- Matric or equivalent of Senior certification Minimum of 5 years experience in Freight Forwarding & Clearing**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Pending / Unavailable



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