Application Support Representative

1 week ago


Umhlanga, South Africa Stepco Recruitment Full time

**POSITION: Application Support Representative**

**AREA: KZN - Umhlanga**

Our well-established client is looking for an **Application Support Representative,** with more than two years’ working experience, in supporting the customers and end users of their Fabrik platform.

Permanent position with a Hybrid Model

**RESPONSIBILITIES**
- Provide Tier 1 and 2 software support for our clients by troubleshooting and maintaining frontend and backend systems.
- Work with multiple teams to find, analyse, and resolve client issues.
- Communicate the root cause to clients in non-technical terms.
- Proactively identify clients experiencing repeated issues or requests that are not resolved to
- Employing technical knowledge to analyse and report on product malfunctions efficiently.
- Creation and maintenance of Developer account portals on various stores.
- Constant iteration and documentation of existing processes.
- essential competencies

**EXPERIENCE**
- Experience working with clients, supporting **Saas products**
- Ability to plan and prioritise work
- Complex problem-solving mindset
- Strong written and verbal communication skills
- Experience with troubleshooting apps and observing escalation protocols
- **Working knowledge of IT Hardware and Software.**

**ADVANTAGEOUS SKILLS AND QUALIFICATIONS**
- Experience working as part of a SaaS product team or in a software development environment
- Microsoft 365 and/or other cloud-based collaboration tools
- Experience in Customer Success team
- Azure Devops
- **A qualification in SaaS Adoption or Customer Management**
- Proven track record for improving customer experience
- Previous experience working with multi-faceted teams and various levels of stakeholders.
- **Experience working within the Radio or Digital Media industry**
- **Tertiary qualification in Software Development**
- **Working knowledge of API Databases & basic network configuration.**
- personal attributes
- The culture of imparting knowledge to co-workers, regardless of years of experience, and to

**PLEASE EMAIL YOUR UPDATED Word CV **use reference (Step230008)

**PLEASE NOTE: We read all the CV's that are sent to us. Due to a high volume of CVs received, our response time might be delayed but please just bear with us. IF, HOWEVER YOU HAVE NOT HEARD FROM US WITHIN TWO WEEKS, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFULL**

**Job Types**: Full-time, Permanent

**Salary**: R30,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)



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