Sr Technical Support Analyst

6 months ago

City of Cape Town Western Cape, South Africa ACI Worldwide Full time

**Join the Team Making Possibilities Happen**
- If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _

As a **Senior Technical Support Analyst **in **Cape Town **, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry

**This purpose of this role is**:
Ensures existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for support for diagnosing, troubleshooting and debugging complex software integrations and network systems. Reports design, reliability and maintenance problems or bugs to engineering/software engineering teams. Provides support to customer/users where the product is highly technical or sophisticated in nature. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

**A Typical day at ACI for a Technical Support Analyst is**:

- Understand and adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
- Researches and resolves customer reported issues related to a product or discipline.
- Gathers data, tests and replicates problems. Answers questions related to configuration and operation by testing,
- Reviewing code (if available) and reviewing documentation.
- Consults with and coordinates the efforts of other technicians to resolve customer issues and questions in a timely manner.
- Perform other duties as assigned.

**Knowledge, Skills and Experience needed to succeed in this role**:

- An understanding of On-Premise, Platform and SaaS environments.
- Ability to read SQL scripts and Java code.
- Ability to learn new software products quickly to keep up with changes in organization.
- Strong analytical, organizational, communication, interpersonal skills and project management skills are essential.
- Ability to work well under pressure and handle a large work load.

**You are a solid fit for this position if you also have**:

- Strong communications skills
- Ability to work well with people
- Strong customer service ethos
- Up-to-date knowledge of the latest IT and software trends

**Benefits**:In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

LI-AK1

  • Security Analyst 1

    4 weeks ago

    Cape Town, South Africa Jhpiego Full time

    Overview: Jhpiego is seeking a Security Analyst to support its enterprise network systems. The Security Analyst is responsible for monitoring security platforms; triaging and assisting with remediating security incidents; monitoring, analysis, and reporting of the network infrastructure at Jhpiego offices; ensuring systems are up-to-date; documenting...

  • Technical Support Analyst

    4 weeks ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    7 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    3 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    Job title : Technical Support Analyst (Dutch Speaker)Job Location : Western Cape, Cape TownDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries Job summary We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team in Cape Town. As Technical Support Analyst...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    Job title : Technical Support Analyst (Dutch Speaker) Job Location : Western Cape, Cape Town Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries Job summary We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team in Cape Town. As...

  • Technical Support Analyst

    4 weeks ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    1 month ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    4 months ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Technical Business Analyst

    2 weeks ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects. Knowledge and Experience - A deep understanding of investment and life products. - A deep understanding of South African Investment Platforms and platform operations. - An understanding of financial sector...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • IT Technical Support Analyst

    7 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Support Analyst

    3 weeks ago

    Cape Town, South Africa MRI Software Full time

    MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...

  • Technical Administrator

    3 months ago

    Cape Town, South Africa Tracker South Africa Full time

    **Listing reference**: track_001282 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Cape Town**Contract**:Permanent**EE position**:No**Introduction**: **Job description**: - Effective and proficient scheduling and processing of all Service Requests and all other technical and...

  • Technical Support Co-ordin

    8 months ago

    City of Cape Town, Western Cape, South Africa Zeal HR Full time

    **Role Overview: Technical Support Co-ordinator** **Job Overview**: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating...

  • Mid - Snr Systems Analyst

    7 months ago

    Cape Town, South Africa DataTech Recruitment Full time

    We are seeking a highly skilled Mid - Snr Senior Systems Analyst on contract in Cape Town. You will have a unique blend of technical expertise and business acumen to bridge the gap between technology and functional requirements. This role requires a deep understanding of system architecture, strong analytical capabilities, and the ability to communicate...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    7 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...