![ACI Worldwide](https://media.trabajo.org/img/noimg.jpg)
Sr Technical Support Analyst
5 days ago
**Join the Team Making Possibilities Happen**
- If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _
As a **Senior Technical Support Analyst **in **Cape Town **, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry
**This purpose of this role is**:
Ensures existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for support for diagnosing, troubleshooting and debugging complex software integrations and network systems. Reports design, reliability and maintenance problems or bugs to engineering/software engineering teams. Provides support to customer/users where the product is highly technical or sophisticated in nature. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
**A Typical day at ACI for a Technical Support Analyst is**:
- Understand and adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
- Researches and resolves customer reported issues related to a product or discipline.
- Gathers data, tests and replicates problems. Answers questions related to configuration and operation by testing,
- Reviewing code (if available) and reviewing documentation.
- Consults with and coordinates the efforts of other technicians to resolve customer issues and questions in a timely manner.
- Perform other duties as assigned.
**Knowledge, Skills and Experience needed to succeed in this role**:
- An understanding of On-Premise, Platform and SaaS environments.
- Ability to read SQL scripts and Java code.
- Ability to learn new software products quickly to keep up with changes in organization.
- Strong analytical, organizational, communication, interpersonal skills and project management skills are essential.
- Ability to work well under pressure and handle a large work load.
**You are a solid fit for this position if you also have**:
- Strong communications skills
- Ability to work well with people
- Strong customer service ethos
- Up-to-date knowledge of the latest IT and software trends
**Benefits**:In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.
LI-AK1
-
Technical Support Administrator
6 days ago
Cape Town, South Africa Tracker South Africa Full time**Listing reference**: track_001058 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Cape Town**Contract**:Permanent**EE position**:Yes**Introduction**: **Job description**: - **Customer Service & Operations Management** - Effective and proficient processing of all Service Requests and...
-
Technical Support Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Tracker South Africa Full timeListing reference: track_001058Listing status: OnlinePosition summary:Industry:IT & InternetJob category:AdministrationLocation:Cape TownContract:PermanentEE position:YesIntroduction:Job description:- Customer Service & Operations Management Effective and proficient processing of all Service Requests and all other technical and operations related technical...
-
Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...
-
Technical Support Analyst
3 weeks ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...
-
Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst, Americas
3 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Assoc Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa ACI Worldwide Full timeAssociate Technical Support AnalystJoin Us as We Make Possibilities HappenIf you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.As an Associate...
-
Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst (Mandarin Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...
-
Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst (Spanish Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...
-
Graduate Software Technical Support Analyst
4 weeks ago
Cape Town, South Africa Hexagon Asset Lifecycle Intelligence Full time**Responsibilities**: **Hexagon** is looking for a Software Technical Support Analyst to join our team in South Africa Cape Town. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! Main Responsibilities: - Works as part of a global team to support customers by...
-
Technical Support Analyst, Americas
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...
-
Technical Support Analyst, Dnsme
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeTechnical Support Analyst, DNSME (Americas): at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...
-
Graduate Software Technical Support Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Hexagon Asset Lifecycle Intelligence Full timeResponsibilities:Hexagon is looking for a Software Technical Support Analyst to join our team in South Africa Cape Town.If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunityMain Responsibilities: Works as part of a global team to support customers by troubleshooting and...
-
Support Analyst
5 days ago
Cape Town, South Africa IntelliStaff Full time**Area**: Century City Cape Town *** **Responsibilities**: - Understanding and following contractual agreements with customers relating to support and all internal support processes. - Part of the 24x7 1st line production support rota for all of our customers and all our product sets, of which there are many. - Responsible for managing production support...
-
IT Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Technical Support Analyst
4 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...