Technical Support Analyst
7 months ago
at DigiCert
Cape Town
ABOUT DIGICERT
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.
We are in the market for an Technical Support Analyst, EMEA with native, bi-lingual or business proficiency in Spanish to join our Technical Support team in Cape Town.
As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.
DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.
WHAT YOU WILL DO
Deliver world-class customer service to resolve customer concerns and retain customers
Build successful long-term relationships with external clients to ensure customer loyalty
Partner with technical support engineers to resolve issues reported by customers
Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
Gather accurate information and document customer issues in our CRM tool
Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times
WHAT YOU HAVE
Native, bi-lingual or business proficiency in Spanish (essential)
1+ years technical support or IT client interfacing experience
Computer Science, Information Systems or Information Technology qualification
Basic understanding of Internet principles, terminology and functionality
Basic understanding of networking protocols and devices, web servers and VPN
Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
Familiarity with UNIX script commands, website/web server administration (advantageous)
Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
Certifications such as CISSP, MCSE and CCNA (advantageous)
Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology
SOME DIGICERT BENEFITS
Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Education Support Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical
-
Technical Support Analyst
4 days ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform...
-
Technical Support Analyst
2 days ago
Cape Town, South Africa Initiate international Full timeYour key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...
-
Technical Support Analyst
2 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst
6 days ago
Cape Town, South Africa DigiCert Full time**WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in. ***: We are in...
-
Technical Support Analyst
7 months ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...
-
Technical Support Analyst
7 months ago
Cape Town, South Africa DigiCert, Inc. Full timeat DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...
-
Technical Support Analyst
1 week ago
Cape Town, South Africa ACI Worldwide Full time**Join the Team Making Possibilities Happen**: - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.As a **Technical Support Analyst...
-
Technical Support Analyst, Emea
2 days ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst, EMEA**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to...
-
Technical Support Analyst
1 week ago
City of Cape Town, Western Cape, South Africa ACI Worldwide Full time**Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Technical Support Analyst...
-
Technical Support Analyst, Emea
2 days ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst
1 week ago
Cape Town, South Africa BVNK Full time**About us**: Headquartered in London, BVNK is on a mission to make banking and payments work for crypto - the crypto market has evolved fast, and traditional finance is yet to catch up. Operating a business in both crypto and fiat today is incredibly difficult, so we've built a business account specifically for crypto businesses, focussing on bridging the...
-
Assoc Technical Support Analyst
13 hours ago
City of Cape Town, Western Cape, South Africa ACI Worldwide Full time**Associate Technical Support Analyst** **Join Us as We Make Possibilities Happen** If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world...
-
Technical Support Analyst
1 week ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst (German Speaker)**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions,...
-
Technical Support Analyst
1 week ago
Cape Town, South Africa DigiCert, Inc. Full time**Technical Support Analyst (German Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and...
-
Support Analyst
6 days ago
Cape Town, South Africa SUMMIT Africa Recruitment Full timeOur IT team is looking for a Support Analyst to support the Oracle Merchandise systems and users. The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support...
-
Technical Support Analyst
1 month ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst
2 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst
5 months ago
Cape Town, South Africa DigiCert Full time**Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...
-
Technical Support Analyst
1 week ago
Cape Town, South Africa DigiCert Full time**WHO WE ARE**: DigiCert is the world's premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in. ***: We are in...
-
Sr Technical Support Analyst
1 week ago
City of Cape Town, Western Cape, South Africa ACI Worldwide Full time**Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Senior Technical Support...