Assistant Foh Manager
7 months ago
Join the dynamic team at a renowned wine farm nestled in the picturesque foothills of the Helderberg Mountains. We are seeking an energetic, passionate, and experienced Assistant FOH Manager to lead a team of exceptional waitstaff. As the Assistant FOH Manager, you will be responsible for delivering an outstanding hospitality experience, exceeding customer expectations in both the tasting room and restaurant. Collaborate with the Hospitality Manager to manage and supervise Tasting Room Assistants, and be open to occasional ad-hoc duties as needed for operational efficiency. If you are a results-driven individual with a passion for hospitality, we invite you to apply. Be part of a team dedicated to delivering exceptional experiences in the heart of the wine country.
**KEY RESPONSIBILITIES**
**Hospitality**:
- Manage the floor, ensuring a high level of service from staff.
- Host tours, lunches, and tastings, especially for VIP groups.
- Perform general waitron duties and tasks.
- Assist with Cellar and Trophy Room Tours.
- Support Hospitality Manager with various tasks.
- Contribute to arranging functions such as tastings, meetings, staff functions, and marketing events.
- Liaise with the kitchen on restaurant and tasting room operations.
- Lead and train the team to provide exceptional service.
**Administration**:
- Conduct opening and closing duties of the Front of House.
- Assist Hospitality Manager in managing FOH Assistants.
- Contribute to stock take, control, and reconciliation of wine and beverage stock.
- Responsible for daily cash-ups and reporting maintenance issues.
- Ensure the effective operation of cleaning processes.
**Sales & Marketing**:
- Ensure accurate completion of shipping forms.
- Drive sales targets and motivate Hospitality Assistants.
- Provide relevant information for social network sites.
**DESIRED QUALIFICATIONS AND EXPERIENCE**:
- Front of House and/or Wine Service Courses (Cape Wine Academy) advantageous.
- Previous experience in a winery tasting room/restaurant required.
**COMPETENCIES**:
- **Service Orientation**:Anticipate and meet client needs independently; Initiative in problem-solving for clients; Coach others on achieving outstanding client service.
- **People Management**:Support, encourage, and develop team members; Hold team members accountable for goal achievement.
- **Accuracy, Quality**: Deliver accurate and error-free output; Ensure deadlines are consistently met.
- **Networking**: Build rapport, putting people at ease; Engage and persuade effectively.
**Job Types**: Full-time, Permanent
**Salary**: From R15 000,00 per month
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