Front of House Assistant Manager

6 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

We are searching for a young, enthusiastic and organised Front of House Assistant Manager to join the Hospitality Team of a beautiful Wine Estate in Stellenbosch. The purpose of this position is to execute the delivery of the hospitality experience, to meet and exceed customer expectations in the Restaurant & Tasting Room, to execute Functions, and to assist the Hospitality and Front of House Managers to manage and control the pool of hospitality staff. Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.

**Duties/responsibilities**

Assisting FOH manager to fully operate the Restaurant

**Hospitality**:

- Assisting in managing the floor and maintaining high service level of staff
- Host tours, lunches and tastings, especially for VIP groups
- General waitron duties and tasks
- Hosting Cellar and Trophy Room Tours
- Assist Hospitality Manager in arranging functions - tasting room, meetings, staff functions, marketing functions
- Liaise with kitchen regarding operations in restaurant and tasting room (e.g., if tables are full etc.)
- Take part in the leadership team by providing a high level of service and training Restaurant of Restaurant & Tasting Room Assistants to do the same

**Administration**:

- Conducting opening and closing duties of restaurant & tasting rom
- Assisting in stock take, control and reconciliation of the restaurant and tasting room stock
- Assisting Front of House Manager in daily cash-ups and responsible for cash-up when Front of House Manager is not present
- Data Capturing
- Report maintenance issues to Front of House Manager
- Ensure that the cleaners are operating effectively

**Sales & Marketing**:

- Check that all details on shipping forms are filled in correctly
- Drive sales targets and motivate restaurant and tasting room staff to do same
- Promote the Wine Club to visitors
- Provide relevant information to be published on social network sites e.g., famous people visiting the Tasting Room

**Required Skills / Abilities**

**Service orientation**:

- Independently anticipates and meets client’s needs
- Takes the initiative to solve client’s problems
- Coaches others on achieving outstanding client service

**People management**:

- Supports, encourages & develops team members
- Holds team members accountable for goal achievement

**Accuracy, Quality**:

- Output is accurate and error free
- Ensures that deadlines are met

**Networking**:

- Builds rapport and puts people at ease
- Is engaging and enthusiastic
- Is comfortable having to persuade others

**Education and Experience**
- Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)
- Previous experience in a similar establishment

**Other duties**

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice

**Applicants are requested to submit a complete, up to date CV showing**:
**1. Details of all previous employment, Company Name, Positions held and exact start & end dates (most recent position first)**

**2. Reasons for having left all previous positions**

**3. Written references or irrevocable proof of employment from previous employers,**

**4. Proof of High School Education and all tertiary qualifications**

**5. A recent colour profile photo.**

**6. Current notice period / Availability



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