Account Manager

5 days ago


Pretoria West, South Africa SydSen Recruit Full time

Gauteng, Pretoria West

Account Manager - Gauteng - Pretoria East (Hybrid)

Our amazing client is currently looking for an experienced
**Account Management Lead** to play a vital role in providing guidance in creating long-term client relationships, acting as the bridge between the client and the operational delivery teams. He/she is required to build and facilitate executive level relationships with clients, to ensure the future revenue of these accounts and to deliver what was sold.

**Requirements**:

- Business related degree.
- Strong commercial background.
- Exceptional interpersonal skills.
- Excellent communication skills.
- Excellent negotiating skills.
- Extensive client relationship management experience.
- 10 or more years in an account management or client engagement role.
- Insurance knowledge and background.
- Experience managing the delivery of IT related software and products.
- Team player.

**Responsibilities**:

- Develop strategic plans to ensure profitability and encourage business growth.
- Develop and execute on the Annual Recurring Revenue (ARR) plan.
- Create and manage an effective engagement structure and processes with clients.
- Demonstrate understanding of the business of our clients, the insurer.
- Understand and translate our value proposition for the client.
- Facilitate executive level engagements with our clients.
- Ability to negotiate with clients in the spirit of co-operation and collaboration.
- Effectively manages client expectation.
- Build relationships with clients to establish and manage contracts.
- Create, identify, and respond to, opportunities for providing products and services to the client.
- Collaborating effectively with the COO; Ops Manager; POs and PMOs to ensure timely and effective delivery of services to clients.
- Successful service delivery - through SLA achievement and high level of client satisfaction.
- Effectively collect and align the client requirements to drive agreed targets and corporate objectives within the agreed budgets.
- Assess risks and make recommendations based on analysis of all factors affecting a business situation.
- Facilitate internal and client audits.

**SYDSEN RECRUIT (Follow us on Facebook, Instagram, and LinkedIn)**
- For more information please contact:

- Caitlyn Waters


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