Customer Manager

6 days ago

Pretoria, South Africa Talent Scout Full time

The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.

Key responsibilities in the job will be as follows:

- Promote Core Operating Principles of Safety and Health, Environmental Stewardship, Highest Ethical Behaviour, Respect for People & Quality throughout the company.
- Build strong relationships with Production, Purchasing and Senior Plant leadership across the various functional areas ensuring high customer engagement.
- Manage all commercial aspects for the account:

- Compile and manage the customer sales, expenses, and profitability plan.
- Pricing preparations and negotiations
- Maintain low accounts receivable as per company target.
- Manage and compile Forecast to ensure continuous uninterrupted supply.
- Compile product demand plan, manage inventory levels and coordinate product requirements.
- Monitor online portal systems demand, web quote and supply metrics.
- Implement sales strategy in accordance with company strategy.
- Propose necessary actions and / or make improvements related to profitability and pricing.
- Compile and present regular account reviews and monitor progress on new projects undertaken.
- Maintain a high focus on maintenance of market share and follow up on approvals, as necessary.
- Monitor competitor activities and developments and devise strategies to capitalize on opportunities.
- Coordinate the on-site team activities through Technical Site Manager to meet and exceed customer expectations and SLA requirements.
- Coordinate local and global Ford account resources for all related activities of the account.
- Ensure pro-active communication with the customer at all levels.
- Actively manage all projects and drive improvement opportunities
- Ensure overall excellent customer service. Skill, Knowledge, and Experience Requirements
- Minimum 5 years’ experience in commercial/sales management preferably in the automotive industry
- Experienced Team Leader
- Strong Key account management skills and experience
- Excellent planning and project management skills
- Proven problem solving, analytical skills and administrative skills.
- Good understanding of income and expense statements
- Capacity to utilize company’s information systems.
- Customer and conflict management skills
- Proven selling / negotiating skills.
- Experience in Automotive paint would be a distinct advantage.

Personal Attributes:

- Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities.
- Strong customer focus and ability to negotiate with customers at highest level.
- Ability to work under pressure, meet deadlines and deliver results.
- Work independently and take initiative.
- Outstanding communication and interpersonal skills

Educational Background:

- Minimum: Tertiary Qualification -Diploma or Degree, preferably a Sales / Marketing or Business Studies.
- High level of computer literacy (MS Office - especially Excel, Power Point & Project)
- Valid Driver’s Licence and must have own vehicle.

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