Customer Experience Manager
1 week ago
We are seeking an experienced Customer Experience Manager to join our team in South Africa. In this role, you will be responsible for enhancing customer satisfaction, optimising internal processes, and driving continuous improvement in customer interactions.
Key Responsibilities- Develop and implement strategies to elevate the customer experience across all touchpoints, including pre-sales, sales, and post-sales interactions.
- Analyse existing internal processes and identify opportunities for streamlining and improvement to enhance customer experience and operational efficiency.
- Act as a central point of contact between internal and external stakeholders, ensuring alignment and effective communication regarding customer experience initiatives.
- Conduct research and data analysis to gain insights into customer expectations, priorities, and emerging trends.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5 years relevant experience in a similar role.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
We offer a competitive salary of R 1,200,000 per annum, based on your level of experience and qualifications. You will also have access to ongoing training and development opportunities to help you grow in your career.
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Customer Experience Manager
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeJob Title: Customer Experience ManagerWe are looking for a Customer Experience Manager to lead our client success efforts. The successful candidate will be responsible for providing exceptional customer service, ensuring that client needs are met, and that their experience with BeBee Professionals is positive.Key Responsibilities:Manage customer...
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Customer Experience Strategist
2 months ago
Pretoria, Gauteng, South Africa Boardroom Appointments Full timeCustomer Experience StrategistAt Boardroom Appointments, we're seeking a Customer Experience Strategist to join our team. As a key member of our marketing department, you'll be responsible for developing and implementing customer journey management strategies to drive sales conversion and customer lifetime value.Key Responsibilities:Develop and implement...
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Customer Experience Advocate
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeWe are seeking a highly skilled Customer Experience Advocate to join our team at beBee Professionals. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.The Customer Experience Advocate will be responsible for providing exceptional customer service...
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Customer Experience Representative
2 months ago
Pretoria, Gauteng, South Africa beBee Professionals Full timebeBee Professionals is looking for a Customer Experience Representative to provide top-notch customer service and support. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong customer service orientation.The successful candidate will be responsible for:Providing exceptional customer service and...
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Customer Experience Associate
1 month ago
Pretoria, Gauteng, South Africa Sydsen Full timeKey Responsibilities:As a Customer Liaison Officer at Sydsen, you will be responsible for ensuring a positive experience for our customers. Your duties will include assisting customers proactively, answering their calls promptly and professionally, and providing estimates and quotations according to company and manufacturer policies. You will also be...
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Customer Experience Specialist
1 week ago
Pretoria, Gauteng, South Africa Signature Cosmetics Full timeCustomer Experience SpecialistAbout Us:Signature Cosmetics is a leading retailer of beauty and skincare products, committed to delivering exceptional customer experiences.Job Summary:We are seeking a highly motivated Customer Experience Specialist to join our team in Pretoria. As a key member of our sales floor team, you will be responsible for creating a...
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Customer Experience Ambassador
1 month ago
Pretoria, Gauteng, South Africa All Stars placement Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk professional to join our team at All Stars placement.Key Responsibilities:Enhance the guest experience by providing exceptional customer service and facilitating special requirements.Communicate guest information to relevant parties, ensuring seamless service delivery.Manage cash...
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Customer Experience Associate
1 month ago
Pretoria, Gauteng, South Africa M Moloto Direct Full timeWe are seeking an enthusiastic and experienced Customer Experience Associate to join our dynamic team at M Moloto Direct, specializing in financial services.As a key member, you will be responsible for delivering exceptional customer service and providing a consultative approach to meet our clients' needs.Key Responsibilities:Deliver customer-centric service...
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Customer Experience Representative
2 weeks ago
Pretoria, Gauteng, South Africa WeBuyCars Full timeWe are seeking a dynamic and proactive Customer Experience Representative to join our team in the Contact Centre. The successful candidate will be responsible for providing telephonic and email support for any queries related to online sales.Key Responsibilities:Provide support to both staff and customers for online sales transactions.Guide customers through...
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Business Development Manager
3 weeks ago
Pretoria, Gauteng, South Africa Omega Human Capital Full timeOmega Human Capital is seeking a highly skilled Regional Manager to oversee the daily operations of three franchise stores.Key Responsibilities: Ensure stores are opened on time, clean, and fully operational. Maintain a vibrant retail environment with excellent customer service. Manage end-of-day operations, including cash-ups and store security. Develop...
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Customer Experience Improvement Specialist
4 weeks ago
Pretoria, Gauteng, South Africa Boardroom Appointments Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Improvement Specialist to join our team at Boardroom Appointments. This is a 6-month contract opportunity that requires strong analytical and communication skills, as well as technical proficiency in software like Office 365 and Excel.About the RoleMonitor calls to ensure agents adhere to...
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Customer Service Experience Specialist
3 weeks ago
Pretoria, Gauteng, South Africa Lionheart Marketing Full timeWe are seeking a highly motivated and experienced Customer Service Consultant to join our team at Lionheart Marketing.Job SummaryThe ideal candidate will have excellent communication skills, a positive attitude, and the ability to effectively resolve customer inquiries and issues in a timely and professional manner.Key Responsibilities:Provide Exceptional...
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Senior Customer Experience Specialist
3 weeks ago
Pretoria, Gauteng, South Africa MPRTC Full timeJob Title: Senior Customer Experience SpecialistAt MPRTC, we are dedicated to delivering exceptional customer service and experience. We are seeking a skilled Aftersales Consultant to join our team and play a key role in ensuring our customers receive the best possible support.Estimated Salary: $60,000 - $80,000 per annumAbout Us:We pride ourselves on...
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Customer Experience Development Specialist
4 weeks ago
Pretoria, Gauteng, South Africa CTU Career Chatz Full timeAbout the RoleWe are seeking an experienced Customer Experience Development Specialist to join our team at CTU Career Chatz. As a key member of our Sales and Marketing department, you will be responsible for designing, developing, and implementing customized solutions within our CRM system to enhance customer satisfaction, retention, and overall business...
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Sales and Customer Experience Coordinator
4 weeks ago
Pretoria, Gauteng, South Africa Lionheart Marketing Full timeWe are seeking a dynamic Sales Assistant to join our team at Lionheart Marketing in Johannesburg. The successful candidate will be responsible for providing excellent customer service, assisting customers with their purchases, and helping to drive sales in our store.Key Responsibilities:Greet and assist customers in a friendly and professional mannerAnswer...
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Customer Service Representative
3 weeks ago
Pretoria, Gauteng, South Africa Hudson Rubber Full timeHudson Rubber: An Overview Hudson Rubber is a reputable company that prides itself on providing high-quality rubber products to its customers. As a valued member of our team, you will be responsible for assisting customers with their queries and ensuring that they leave the store satisfied.About the Role: We are currently seeking a Customer Service...
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Customer Service Experience Expert
4 weeks ago
Pretoria, Gauteng, South Africa Lionheart Marketing Full timeWe are seeking a highly motivated and experienced Customer Service Experience Expert to join our team at Lionheart Marketing. This role offers a competitive salary, benefits package, and opportunities for growth and advancement within the company.
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Senior Customer Experience Manager
1 week ago
Pretoria, Gauteng, South Africa Shell Petroleum Development Company Full timeAbout the Role: We are seeking a seasoned Senior Customer Experience Manager to lead our Payments Loyalty and CRM initiatives. As a key member of our team, you will be responsible for developing and implementing customer-centric strategies that drive loyalty, retention, and revenue growth.Job Description:Customer Experience Visionary: Develop and execute a...
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Store Operations Manager
21 hours ago
Pretoria, Gauteng, South Africa Pro Select Consulting Full timeAbout the RoleWe are seeking an experienced Store Operations Manager to join our team at Pro Select Consulting. As a key member of our retail operations team, you will play a vital role in driving sales growth, enhancing customer experience, and achieving business objectives.Key ResponsibilitiesOperational Excellence: Oversee store operations, ensuring...
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Sales Associate
4 weeks ago
Pretoria, Gauteng, South Africa HomeChoice Holdings Limited Full timeAt HomeChoice Holdings Limited, we are seeking an exceptional Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing an outstanding customer experience, meeting sales targets, and facilitating order captures.About the RoleThis is a fantastic opportunity for individuals who enjoy working in a fast-paced...