Ict Support

5 months ago


Midrand, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Head: IT Support

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Online Centre has a vacancy for an ICT Support.**

**Duties and Responsibilities**: Desktop Support**
- Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
- Logs and tracks calls using the incident and problem management database provided through the service desk
- Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
- Provide IT support to Staff, Students and Lecturers.

**Software and Hardware Installations and Support for Software and Hardware Installations**
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Assists with set up and support for venues on campus or for training use
- Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:

- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identified

**Information Technology Administrative Functions**
- Liaises with service provides on information technology equipment and maintenance thereof
- Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
- Administers and maintains software, as per the agreed software list
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
- Trains and orientates staff on the use of hardware and software
- Complies with the requirements of The Protection of the Personal Information (POPIA) legislation

**Competencies required**:

- Good interpersonal skills
- Good literacy and systems administration
- Time management and organisational skills
- Initiative and problem-solving prowess
- Strong communication skills
- Ability to cope in a pressured environment

**Minimum Education Requirements**:

- Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
- Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

**Minimum Work Experience Requirements**:

- Minimum of 3 years experience in ICT

**Special requirements**:

- Driver's license (where public transport does not permit) and must be willing and to work the required ICT shift structure working hours.


  • Ict Support

    3 days ago


    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: IT Support **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Cloud Support Lead

    5 months ago


    Midrand, South Africa Mediro ICT Full time

    **This role requires**: Ownership of Identity (Active Directory) and Messaging (Exchange) Services hosted both on-premises and within the Azure Cloud Leadership for the Cloud Support Team Knowledge and experience in building and managing cloud and hybrid solutions in Azure and M365 Ability to effectively prioritize and execute tasks in a high-pressure...

  • Service Desk Operator

    5 months ago


    Midrand, South Africa Country Bird Holdings Full time

    **Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

  • Internship - Ict

    2 months ago


    Midrand, South Africa Construction Education & Training Authority Full time

    **Internship Job Profile** Interns will be exposed to the following functions, amongst the others: - Performing all functionary tasks for the unit at entry level. - Handle correspondence and enquiries relating to and maintain the units’ records and files. - Providing administrative support to the co-ordination of the units budgeting processes. - Assist...

  • Pricing Specialist

    3 months ago


    Midrand, South Africa Hire Resolve Full time

    Hire Resolve is seeking an experienced Pricing Specialist to join our client in the ICT industry. As a Pricing Specialist, you will be responsible for developing and implementing pricing strategies for our client's ICT products and services. You will work closely with the sales and marketing teams to optimize pricing and drive profitability.Responsibilities:...

  • Technical Sales

    5 months ago


    Midrand, South Africa Carlysle Full time

    **Gauteng**, Midrand** **R 15000 - R 25000 Monthly Basic Plus Commission** Great commission structure, if you are a technical sales hunter within the electrical, electronic or ICT industries. Driving sales targets and customer service. Technical scoping and presentation on products. Relationship building and management. Technical product training, support...

  • Pricing Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking an experienced Pricing Specialist to work in the ICT industry. As a Pricing Specialist, you will develop and implement pricing strategies for ICT products and services, optimizing pricing and driving profitability.Key Responsibilities:Conduct market trend analysis and competitor pricing strategy assessments.Design and implement...

  • Ict Project Manager X2

    5 months ago


    Midrand, South Africa DBSA Full time

    The ICT Project Manager (PM) will implement Information Technology (IT) initiatives that improve cost effectiveness, service quality, and business efficiency in a constantly changing environment. The Project Manager will take lead in the project management of information systems to support the organisation’s internal and external business operations and...

  • Manager: Ict Projects

    5 months ago


    Midrand, South Africa Construction Education & Training Authority Full time

    **JOB PURPOSE AND PROFILE** The ICT Project Manager is responsible for overseeing and guiding Information and Communications Technology (ICT) projects from initiation to completion, ensuring they are completed on time, within scope, and on budget. The role demands collaboration with cross-functional teams and stakeholders, ensuring the alignment of ICT...

  • Internal Auditor

    5 months ago


    Midrand, South Africa SACAA Full time

    **OVERALL PURPOSE OF THE JOB** - The Internal Auditor (ICT and Compliance ) conducts assigned internal audit engagements and special ad hoc projects under the supervision of the Senior Internal Auditor in accordance with the risk based internal audit plan. **Internal Audit Project Planning** - Participate by making inputs to the preparation and development...


  • Midrand, South Africa SACAA Full time

    **OVERALL, PURPOSE OF THE JOB** Responsible for implementing, managing, and maintaining the security measures that protect the organization’s ICT systems and infrastructure. **Security System Management** - Configure, manage, and monitor security tools, including firewalls, antivirus software, intrusion detection/prevention systems, and encryption...


  • Midrand, South Africa SACAA Full time

    **OVERALL, PURPOSE OF THE JOB** Responsible for implementing, managing, and maintaining the security measures that protect the organization’s ICT systems and infrastructure. **Security System Management** - Configure, manage, and monitor security tools, including firewalls, antivirus software, intrusion detection/prevention systems, and encryption...


  • Midrand, South Africa DataTech Recruitment Full time

    Type: Onsite in Midrand **Salary**: Up to R18 000 pm **Responsibilities**: Customer Support: ⦁ Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels. ⦁ Provide technical support and troubleshooting guidance for ICT products or services. Warranty and...

  • Internal Auditor

    5 months ago


    Midrand, South Africa SACAA Full time

    **OVERALL PURPOSE OF THE JOB** - The Internal Auditor (ICT and Compliance) conducts assigned internal audit engagements and special ad hoc projects under the supervision of the Senior Internal Auditor in accordance with the risk based internal audit plan. **Internal Audit Project Planning** - Participate by making inputs to the preparation and development...


  • Midrand, South Africa DataTech Recruitment Full time

    We are on the lookout for a motivated and detail-oriented Product Support Coordinator (IT) to join a dynamic team in Johannesburg. In this exciting role, you will play a crucial part in driving product success by achieving sales targets, managing stock effectively, and providing essential support to our sales teams. If you have a passion for technology, a...


  • Midrand, South Africa Phaki Personnel Management Services Full time

    JOB PURPOSE:Responsible for implementing, managing, and maintaining the security measures that protect the organization’s ICT systems and infrastructure.MINIMUM REQUIREMENTS:National Diploma in Information Technology or equivalent and Related NQF level 6 qualification  and/or MCSE / MCSAIdeal RequirementsBachelor’s degree in information security,...

  • Service Desk Engineer

    2 weeks ago


    Midrand, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled Service Desk Engineer to join their esteemed client, a leading ICT solutions provider. This role offers a unique opportunity to contribute to the delivery of top-tier IT support and solutions to a diverse range of clients.As a Service Desk Engineer, you will provide high-level service assurance to corporate clients,...

  • Service Desk Engineer

    4 weeks ago


    Midrand, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled Service Desk Engineer to support our client, a leading ICT solutions provider. Our client excels in designing, supporting, and managing robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering top-tier IT support and solutions to a diverse...


  • Midrand, South Africa Phaki Personnel Full time

    RESPONSIBILITIES:Security System ManagementConfigure, manage, and monitor security tools, including firewalls, antivirus software, intrusion detection/prevention systems, and encryption tools.Regularly update and patch security systems to protect against vulnerabilities.Monitor network traffic and system logs for unusual activity, identifying and responding...

  • Technical Officer

    5 months ago


    Midrand, South Africa Nexio Full time

    **Role Overview**: The role of the Technical Officer (TO) in the Vodacom Business Technical Service Desk and Assurance Team is to provide technical support and incident management to Vodacom Business customers within the product and solution space of converged network service offerings. This requires taking full control and ownership of all service...