Dispute Mediation Official

2 weeks ago


City of Johannesburg Gauteng, South Africa Zeal HR Full time

**Position**:Dispute Mediation Official**

**Introduction**:
A client of ours is looking to onboard a Dispute Mediation Official in a hybrid Role based in Johannesburg

**Job Specification**
- Diploma or Degree (NQF or NQF 7)
- Minimum 3 years’ online gambling or gambling operator related experience.
- Dispute mediation experience advantageous.

Objectives of the Role
- Ensure disputes are recorded, investigated and reported in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and contractual requirements.

Primary Responsibilities
- Investigation of disputes logged.
- Alternative Dispute Resolution (ADR) and Self-regulatory (SRS) dispute mediation.
- Conduct prompt, equitable and impartial investigations.
- Drafting ADR reports and engage in written reporting to both players and operators.
- Administrative duties for the department, including invoicing and reporting.
- Perform ad hoc tasks as and when required.


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