Customer Management Import Supervisor

5 months ago


Durban, South Africa DB Schenker Full time

Ensure accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the customer.
- Ensure the accurate and timely movement of ocean freight to
- and from specific locations within the service standards agreed with the Customer.
- Supervise all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders.
- Supervise exception management in case of service quality deviations including follow-up and problem resolution.
- Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness).
- Monitor individual & team performances and balance workload.
- Escalate unresolved issues to next management level.
- Ensure compliance check against corporate and legal guidelines are executed.
- Ensure compliance check against country ocean freight SOP is executed.
- Ensure valid quotation for consignee is in place.
- Ensure adequate shipping volume forecast information is captured and is provided to all parties involved.
- Ensure pre-shipment status from origin is received and communicated to the Consignee in a timely manner.
- Ensure booking request details against customer agreement and current market conditions are provided to Origin office.
- Ensure booking approval is obtained from consignee and communicated to the Origin office - as applicable.
- Ensure preferred routing instructions are provided to Origin office as per guidelines - as applicable.
- Ensure that delivery instruction from Consignee is received and communicated to the operational team in a timely manner.
- Monitor overall credit check compliance.
- Ensure that the handover process to Operations and Customs Department is followed - as applicable.
- Ensure all relevant information is provided to MDM Team.
- Ensure documents are uploaded as per global guidelines.
- Review shipment and Customer overall profitability and derive measures to improve it.
- Ensure Customer operational reporting requirements are fulfilled.
- Ensure Customer specific KPI's are compliant.
- Ensure correct income reserves and cost accruals in TMS (TANGO) are captured in a timely manner.
- Facilitate communication between Customer and Customs Team - as applicable.
- Explore upsell opportunities with the Consignee.
- Ensure demurrage & detention details are provided to Consignee in a timely manner.
- Ensure new customers are properly onboarded.
- All general management guidelines, processes and developments of importance to the operational execution of ocean freight products
- All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products
- All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products
- All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products
- FIATA Diploma,
- 10 years’ relevant experience of which 2 years’ managing an Air/Ocean freight function.
- Comprehensive knowledge of International Air/Ocean Industry and operations processes.
- Relevant Technical experience.
- P & L for product.



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