Customer Management Import Supervisor

2 weeks ago

Durban, South Africa DB Schenker Full time

Ensure accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the customer.
- Ensure the accurate and timely movement of ocean freight to
- and from specific locations within the service standards agreed with the Customer.
- Supervise all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders.
- Supervise exception management in case of service quality deviations including follow-up and problem resolution.
- Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness).
- Monitor individual & team performances and balance workload.
- Escalate unresolved issues to next management level.
- Ensure compliance check against corporate and legal guidelines are executed.
- Ensure compliance check against country ocean freight SOP is executed.
- Ensure valid quotation for consignee is in place.
- Ensure adequate shipping volume forecast information is captured and is provided to all parties involved.
- Ensure pre-shipment status from origin is received and communicated to the Consignee in a timely manner.
- Ensure booking request details against customer agreement and current market conditions are provided to Origin office.
- Ensure booking approval is obtained from consignee and communicated to the Origin office - as applicable.
- Ensure preferred routing instructions are provided to Origin office as per guidelines - as applicable.
- Ensure that delivery instruction from Consignee is received and communicated to the operational team in a timely manner.
- Monitor overall credit check compliance.
- Ensure that the handover process to Operations and Customs Department is followed - as applicable.
- Ensure all relevant information is provided to MDM Team.
- Ensure documents are uploaded as per global guidelines.
- Review shipment and Customer overall profitability and derive measures to improve it.
- Ensure Customer operational reporting requirements are fulfilled.
- Ensure Customer specific KPI's are compliant.
- Ensure correct income reserves and cost accruals in TMS (TANGO) are captured in a timely manner.
- Facilitate communication between Customer and Customs Team - as applicable.
- Explore upsell opportunities with the Consignee.
- Ensure demurrage & detention details are provided to Consignee in a timely manner.
- Ensure new customers are properly onboarded.
- All general management guidelines, processes and developments of importance to the operational execution of ocean freight products
- All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products
- All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products
- All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products
- FIATA Diploma,
- 10 years’ relevant experience of which 2 years’ managing an Air/Ocean freight function.
- Comprehensive knowledge of International Air/Ocean Industry and operations processes.
- Relevant Technical experience.
- P & L for product.

  • Customer Management Import Supervisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa DB Schenker Full time

    Ensure accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the customer. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer. Supervise all Customer facing communication and shipment related internal...

  • Sea Freight Imports Supervisor

    4 weeks ago

    Durban, South Africa MAST Recruitment Full time

    An international freight forwarder has an opportunity for a Seafreight Imports Control Supervisor to manage a team of 5 Controllers at their Durban (Riverhorse Valley) facility.Your minimum 5 years experience of which the last 3 years would be in a team supervisory capacity in a Seafreight Import niche in the freight forwarding industry is all essential...

  • Sea Freight Imports Supervisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa MAST Recruitment Full time

    An international freight forwarder has an opportunity for a Seafreight Imports Control Supervisor to manage a team of 5 Controllers at their Durban (Riverhorse Valley) facility.Your minimum 5 years experience of which the last 3 years would be in a team supervisory capacity in a Seafreight Import niche in the freight forwarding industry is all essential...

  • Import Customer Service Agent

    3 weeks ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Import Customer Service Agent** **OVERVIEW** **Job Title** - Import Customer Service Assistant**Job Family** - (Customer Service)**Reporting Line** - Commercial Manager**Supervises** - None**Location** - KZN - Durban**Purpose** - Provide high quality customer service support, delivering service in line with performance standards and operating...

  • Import Customer Service Agent

    3 weeks ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Import Customer Service Agent** **OVERVIEWJob Title**Import Customer Service Assistant**Job Family**(Customer Service)**Reporting Line**Commercial Manager**Supervises**None**Location**KZN - Durban**Purpose** Provide high quality customer service support, delivering service in line with performance standards and operating procedures. **Areas...

  • Import Customer Service Assistant

    4 weeks ago

    Durban, South Africa MOL Auto Carrier Express South Africa (Pty) Ltd Full time

    **Purpose** Provide high quality customer service support, delivering service in line with company performance standards and operating procedures. **Areas of responsibility**: **1.** **Import Documentation** Execute Import customer service documentation activities. These include the preparation of Import cargo manifest / distribution of Arrival...

  • Import Customer Service Assistant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa MOL Auto Carrier Express South Africa (Pty) Ltd Full time

    PurposeProvide high quality customer service support, delivering service in line with company performance standards and operating procedures.Areas of responsibility:1. Import DocumentationExecute Import customer service documentation activities. These include the preparation of Import cargo manifest / distribution of Arrival Notifications / processing...

  • Import Customer Service Agent Shipping

    3 weeks ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Import Customer Service Agent** **OVERVIEWJob Title**Import Customer Service Assistant**Job Family**(Customer Service)**Reporting Line**Commercial Manager**Supervises**None**Location**KZN - Durban**Purpose** Provide high quality customer service support, delivering service in line with performance standards and operating procedures. **Areas...

  • Import Customer Service Assistant

    3 weeks ago

    Durban, South Africa SR & Associates Full time

    Our client is looking for an Import Customer Services Assistant to join their fast-paced and dynamic team based in Durban. **Duties And Responsibilities** - Conduct export-import service documentation responsibilities. - Processing transshipment orders, distribution of arrival notification, import cargo manifesto, etc. - Liaise with stakeholders to ensure...

  • Import Manager

    3 days ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Now Hiring Import Manager** Efficient in Excel and OutlookPlacing of purchasing orders, once the buyers have confirmed their selection Effectively manage key logistics solutions with Freight forwarders Liaising with the warehouse team of expected goods to be received Maintain and update all processes for importing (Spreadsheets, delivery...

  • Import Manager

    2 days ago

    Durban, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Now Hiring Import Manager** Efficient in Excel and OutlookPlacing of purchasing orders, once the buyers have confirmed their selection Effectively manage key logistics solutions with Freight forwarders Liaising with the warehouse team of expected goods to be received Maintain and update all processes for importing (Spreadsheets, delivery schedules,...

  • Customer Service Supervisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Jawet Construction Full time

    VACANCY TITLE:CUSTOMER SERVICE SUPERVISORVACANCY REF:JC0229AREA:ALTON,RICHARDS BAYTIME CONDITIONS:DAYSHIFTWORKING HOURS:40HOURSSALARY:R17,000 – R32,000CLOSING DATE:7 JUNE 2024 CUSTOMER SERVICE SUPERVISORJOB DESCRIPTION We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The...

  • Import Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Recruitment Agency South Africa (TRASA) Full time

    OverviewNow Hiring Import ManagerEfficient in Excel and OutlookPlacing of purchasing orders, once the buyers have confirmed their selectionEffectively manage key logistics solutions with Freight forwardersLiaising with the warehouse team of expected goods to be receivedMaintain and update all processes for importing (Spreadsheets, delivery schedules,...

  • Customs Clearing Coordinator

    2 months ago

    Durban, South Africa Bidvest Tank Terminals Full time

    Bidvest Tank Terminals has an opportunity for a Customs Clearing Coordinator. This opportunity exists within the Customs and Clearing Department, based in Head Office, reporting to the Customs Clearing Supervisor.To look after all the Customs Clearing needs of allocated clients and process Import and Export Bills as per customers specific requirements. 

  • Customs Supervisor

    1 week ago

    Durban, South Africa All Star Placements Full time

    There is a Position available in Durban for an experienced Customs Supervisor. SARS tariff book has to be updated continuously on receipt of updates received from various suppliers. Implement and improve on quality systems applicable to framing of bills of entries. Liquidate and follow up on all relevant Provisional Payments. Follow up on all relevant SARS...

  • Import Coordinator

    1 week ago

    Durban, South Africa Engen Full time

    **Purpose of the Job**: - Manages the strategic sourcing, imports and exports of lubricants raw materials, finished product, and packaged Chemicals, to meet desired business objectives **Who you are**: - You are a resilient hard working individual who thrives under pressure - You are passionate about customer service and have excellent communication...

  • Customs Supervisor

    1 week ago

    Durban, South Africa All Star Placements Full time

    There is a Position available in Durban for an experienced Customs Supervisor. SARS tariff book has to be updated continuously on receipt of updates received from various suppliers. Implement and improve on quality systems applicable to framing of bills of entries. Liquidate and follow up on all relevant Provisional Payments. Follow up on all relevant SARS...

  • Customs Clearing Coordinator

    2 weeks ago

    Durban, South Africa Bidvest Tank Terminals Full time

    **Job Advert Summary**: Bidvest Tank Terminals has an opportunity for a Customs Clearing Coordinator. This opportunity exists within the Customs and Clearing Department, based in Head Office, reporting to the Customs Clearing Supervisor. To look after all the Customs Clearing needs of allocated clients and process Import and Export Bills as per customers...

  • Import Controller

    4 weeks ago

    Durban, South Africa Access World Full time

    Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing...

  • Import Coordinator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Engen Full time

    Purpose of the Job: Manages the strategic sourcing, imports and exports of lubricants raw materials, finished product, and packaged Chemicals, to meet desired business objectivesWho you are: You are a resilient hard working individual who thrives under pressure You are passionate about customer service and have excellent communication skills You have a...