Import Customer Service Assistant
6 months ago
**Purpose**
Provide high quality customer service support, delivering service in line with company performance standards and operating procedures.
**Areas of responsibility**:
**1.** **Import Documentation**
Execute Import customer service documentation activities. These include the preparation of Import cargo manifest / distribution of Arrival Notifications / processing Transhipment Orders, etc, in accordance with company procedures, quality standards and timelines.
**2.** **Customer Service Communication**
Effectively communicate with the respective company internal / external business interfaces, such as the Line Management / System Developers / Company Global Offices and Customers, to ensure that all import processes are working efficiently. This includes the distribution of customer sailing schedules and providing import quotations.
**3.** **Compilation of Import Statistics**
Monitor and record import volumes, transhipment movements and vessel port calls.
**4.** **Vendor Account Reconciliation**
Verification and reconciliation of Vendor billing (Port Operational Accounts), creating vessel expense summaries per port call, conducting checks and approval of invoices for the services rendered.
**QUALIFICATIONS / EXPERIENCE**:
- **Education Level**
Matric with mathematics or equivalent.
- **Experiences**
1-3 years professional working experience in the shipping industry, ideally with Pure Car & Truck Carrier exposure (PCTC).
- **Computer Skills**
MS Office (Excel, Word, Power Point & Outlook).
- **Other Skills**
Excellent English language and communication skills - both written & verbal. Analytical, Problem-Solving Skills, Ability to work under pressure. Quality Focus, Strong team player, Attention to detail, Time Management.
**Job Types**: Full-time, Permanent
**Experience**:
- Customer service: 3 years (preferred)
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