Technical Operations Manager
2 weeks ago
Our client is hiring a **Technical Operations Manager **to manage the technical department of their Foodservice Equipment business and drive their client relationships through excellent sales and Foodservice Equipment know-how.
**Location**: Stikland, Cape Town
**Schedule**: Monday - Fridays, 08:00-16:30 & every 2nd Saturday, 09:00-12:00
**Salary**: Market related and commensurate with experience
**Our Values**:Integrity, Respect, Honesty, Team work, Accountability, Equality
**Responsibilities**:
1. General:
- Manage and guide the technical department.
- General management of the workshop and after-service department.
- Keep records and report on work done, trends, stock of spare parts, etc.
- Assist with repairs and services on equipment where required.
2. Client Services & Administration:
- Prioritize repair queue and manage client expectations on turnaround time
3. Operations:
- Arrange call outs to clients for repairs and services on site.
- Make final decisions on repairs, costings, etc in line with our T’s and C’s.
- Technical fault diagnosis, repairs, maintenance, installations on-site, remotely or at customers' premises
- Read and comprehend wiring diagrams, follow manuals on operation and installation
4. Technical Advisory:
- Assist our sales & technical team with their technical questions and repair issues.
5. Parts:
- Procurement and management of spare parts, tools and workshop consumables.
- Communicating with suppliers regarding technical questions and spare parts.
**Competencies**:
- Excellent communication (telephonically & electronically)
- Strong people and sales skills
- Strong initiative and decision-making skills
- Excellent problem solving skills
- Strong planning and organising skills
- Attentive to detail
- Independent thinker and self-motivated
**Minimum requirements**:
- At least 3 years of technical knowledge and experience with catering equipment
- Fluent in English
- Valid South African driver's license.
- Experience in a catering equipment sales position - advantageous
- Minimum of N3 in Electrical Engineering - advantageous
- Qualified Refrigeration Technician - advantageous
Application Question(s):
- How many years of experience do you have in the Sales of Food Service / catering equipment?
- How many years of experience do you have in the Technical side of Food Service Equipment?
**Language**:
- English (required)
License/Certification:
- Drivers License (required)
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