Switchboard Operator- Transpharm Western Cape
2 weeks ago
**Job Objectives**:
- Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested.
- Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual.
- Manage boardroom bookings.
- Receive all company mail and deliver it to the right person.
- Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times.
- Conduct administrative tasks such as scheduling appointments, and creating and maintaining spreadsheets/files.
- Ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits.
- Keep a safe and clean reception area by complying with procedures, rules, and regulations.
- Assist with other duties and departments in accordance with operational requirements
**Qualifications**:
**Essential**
- Grade 12 qualification
**Experience**:
**Essential**
- 1+ year experience as a receptionist and working with switchboard.
**Knowledge and Skills**:
- Knowledge of switchboards and phone systems
- Excellent telephone etiquette and good language skills
- Good communication skills both verbal and written.
- Punctual and must be able to work under pressure
- Fluent in English as well as at least one other official language
- Computer-literate (Excel/word)
- Excellent typing skills
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