Client Liaison Officer

6 months ago


Midrand, South Africa Fidelity Services Group Full time

Job Title**: Client Liaison Officer**

Location: Fidelity ADT Midrand

Reports to:
**Job Summary**:
**Key Responsibilities**:

- Troubleshooting and resolving customer issues and complaints
- Act as the main point of contact for all sites
- Understand client needs and objectives, ensure their expectations are met
- Coordinate with internal teams to address client issues and inquiries
- Dealing with credit notes, time and attendance collation
- Provide daily, weekly and monthly reports as required.
- Answering of all incoming telephone calls in an efficient and professional manner
- Providing regular updates to the Management team
- Providing support for all administrative tasks
- Adhoc responsibilities

**Requirements**:

- High school diploma or equivalent
- 2+ years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Knowledge of cleaning practices
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office
- Excellent problem-solving abilities
- Attention to detail and accuracy
- Ability to work under pressure
- Previous sales and contact centre experience
- Brilliant administrative skills
- Ability to work independently and as part of a team


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