Client Liaison Expert

3 weeks ago


Midrand, Gauteng, South Africa Autorecruit Full time
Job Description

A dynamic and detail-driven Customer Service Specialist is required by Autorecruit to ensure seamless communication with clients in a fast-paced body shop environment.

Responsibilities:
  • Conduct initial consultations with clients to discuss vehicle damage and repair needs, providing accurate and transparent information.
  • Present detailed repair estimates and quotes, ensuring clients understand the process and costs involved.
  • Provide regular updates on the status of repairs, addressing client inquiries promptly and efficiently.
  • Assist clients with insurance claims, coordinating communication with adjusters to resolve issues effectively.
  • Maintain high-quality standards through final inspections, ensuring repairs meet client expectations.
  • Educate clients about the repair process and vehicle maintenance, promoting customer satisfaction and loyalty.
  • Resolve customer complaints in a professional and timely manner, implementing feedback for continuous improvement.
  • Foster strong relationships with clients to encourage repeat business and referrals.
  • Manage scheduling logistics and maintain accurate records of customer interactions.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build trust with clients.
  • Customer-focused attitude with a positive outlook, ensuring exceptional service delivery.
  • Detail-oriented with excellent organizational skills, managing multiple tasks and deadlines.
  • Previous experience in customer service or the automotive industry is desirable, but not essential.
  • Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
Compensation:

An attractive salary of R250,000 per annum is offered to the successful candidate, reflecting the company's commitment to rewarding talent and expertise.



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