Industrial Technique Business Line Manager Service

1 week ago

Jet Park, South Africa Atlas Copco Industrial SA (Pty) Ltd Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**The Role**

Mission
Lead, coach and manage the Service Business Line by development and implementation of a service strategy, exceeding business goals and expectations. Develop and manage an aggressive growth strategy for service, securing customer satisfaction and quality as the basis for all we do, resulting in outstanding customer centricity.
The position is part of the Management team of the Customer Centre Sub Saharan Africa and reports to its General Manager.

Key responsibilities
- Develop strategic plans by analyzing opportunities in the market and setting objectives.
- Accomplish objectives by establishing business plans, budgets, measuring results, allocating resources, reviewing progress and making mid-course corrections.
- Ensure alignment with the Service Division strategies and full support and cooperation with GI and MVI Business Lines.
- Increasing Service team effectiveness by recruiting, training, coaching, communicating values and objectives, ensuring work processes are fully in-line with Service Division guidelines.
- Support aftermarket set up for all products from Divisions and Implement a culture of continuous improvement
- Ensure appropriate staffing and train for necessary competence levels,
- P&L responsibility, ensure the Service Business Line meets budgeted financial goals and objectives.
- Develop sales, promote, negotiate and manage service contracts.
- Support the further development of our calibration laboratory.
- Launch new service products to the market.
- Control and follow-up targets and scorecards, as well as operational efficiency.
- Prepare for and represent the Service Business Line at local business boards.
- Ensure continuous improvement in customer satisfaction, maintain and develop relationships with key customers within the region.
- Lead the Team to achieve a high level of customer satisfaction adapting our organization and our processes to the needs of customers.
- To identify further growth opportunities for Atlas Copco and implement an optimized mix strategy, within the different markets in the Sub-Saharan Africa countries (territory management).

**What we expect of you?**

**Educational and Experience requirements**
- University education in engineering plus a minimum of 5 years’ experience across technical and business functions
- Excellent command in English.
- Excellent analytical and financial skills.
- Proven experience of managing a technical team and driving service sales in industrial maintenance, preferably in the field of Motor Vehicle Industry assembly plants.
- Experience from data driven services and production technique consultancy.
- Knowledge and experience of assembly tools and tightening techniques is a plus.
- Software skills e.g. MS Office software’s, SAP, CRM.
- Thorough understanding of organizational finance.
- Valid driver’s license.
- Driver’s license and willing to travel frequently within the Sub-Saharan Africa region.

**Personality requirements**
- Dynamic, result oriented and self-motivating personality with an entrepreneurial spirit.
- Good organizational, planning and follow up skills.
- Team player and open-minded personality, with the ability to listen to people.
- Strong customer and quality focus with ability to keep commitments, seek feedback and continuously drive customer satisfaction.
- Excellent communication skills and the ability to interact with key customers at senior management level.
- Strong leadership skills, experience with leading a team is necessary.
- Strong conflict resolution skills, ability to cooperate and communicate efficiently with colleagues and business partners at all levels.
- This position is located in Jet Park, South Africa (Johannesburg). Weekly travel to customers in South Africa will be required to fulfil the mission. Visits to other Sub Saharan African countries according to business needs. Attendance to divisional key meetings overseas.

**What you can expect from us?**

The Industrial Technique business area provides industrial power tools and systems, industrial assembly solutions, quality assurance products, software and service through a global network. The business area innovates for sustainable productivity for customers in the automotive and general industries, maintenance and vehicle service. Principal product development and manufacturing units are located in Sweden, Germany, the Uni

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