Strategic Workforce Planning Analyst

**The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics to identify opportunities for improvement in staff...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

Job Description: Assist the workforce manager in overseeing the daily operations of the workforce team Monitor and analyze workforce metrics to ensure optimal staffing levels Train and mentor workforce analysts to improve team performance Collaborate with other departments to optimize workforce planning and scheduling and Real...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within CCI to deliver market-leading contractual service To optimise call delivery and workflow across the 16-week planning window for all clients within CCI, balancing service and recovery actions to...

We are seeking a highly organized and detail-oriented Workforce Manager to efficiency, ensuring adequate staffing levels, and maintaining operational excellence through. effective scheduling and real-time monitoring. **Responsibilities** - Assist in recruiting, hiring, training, and managing workforce analysts across all sites and manage the team for...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...

R17000 - R22500 ctc p/m (Basic R17000 - R21500 + Benefits) Growing BPO seeks to employ a Workforce Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the...

Ten exists to become the world’s most trusted service provider. As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing...

As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

Job listing Job details Job Information Industry - Financial ServicesJob ID - J104354City - Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 7708**Client Details**: - Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they...

Company Description People, passion and purpose - those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

**Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of client relationships -...

Min NQF4 qualification - Min 2 Years’ experience in scheduling, planning or other components of managing and planning workflow capacity - Expertise in Microsoft Excel (Formula, Pivot Tables, Macros, etc.) - Expertise in SQL, Power BI, Quicksight, R or Python, VBA, Robotic Process Automation, Machine Learning Models - Excellent planning and time management...

**Work Force Manager Job Description**: **Job purpose**: Responsible for the entire planning cycle and the management of team schedules, and the overall service delivery related to the Workforce Management function. **Key Performance areas**: **_People Management_** - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures...

**We are looking for an excellent WFM Manager to join the team!** **Basic Functions** - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

**Job Advert** Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique....