Wfm Planning Manager

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting•This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• Raising alarms about non-adherence to schedules• Raising prior...

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

**Job purpose**: Responsible for the entire planning cycle and the management of a team of Schedulers, Real Time Administrators (RTA) and the overall contractual delivery related to the Workforce Management team. **Key Performance areas**: People Management - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures and...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites on SL...

Vacancy Senior Analyst/Portfolio Manager - Fixed Interest As Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You...

With offices in Africa, Australia, Canada and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that...

**Job Overview** **Main Responsibilities (but not limited to)** - Analyze and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and...

Job Overview Main Responsibilities (but not limited to) - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable...

Job DescriptionYou are customer and client facing and strive to deliver excellent customer experience and deliver on sale targets. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key Responsibilities· Lead a team of operational leaders/managers· Deliver contractual and commercial...

**Strategy** - Develop & implement an integrated planning process across all channels - Work closely with Finance to establish a model stock holding & ideal stock turn in line with business needs - Provide regular guidance to the business relating to market & consumer trends, optimal stock levels, areas of opportunity & potential risk **Operational...

RPO Recruitment is currently seeking a motivated and experienced Planning Manager/Planner to join a well-established company in Ottery specializing in Liquids Packaging. As the Planning Manager/Planner, you will be responsible for developing and executing effective production plans to meet customer demands and optimize efficiency. You will work closely with...

Ackermans’s job vacancy, Career and Recruitment Job title : Systems Manager: Planning jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 12, 2024 Quick Recommended Links Jobs by Location Job by industries We have an exciting opportunity for a Systems Manager: Planning to join our Technology Team. This position will be based...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...