Real Time Planning Analyst

The Real-Time Analyst is responsible for the following: 110% floor work - As a Real Time Analyst, you will work closely with Operations - Ensuring optimum service levels are achieved to deliver consistent performance - Help monitor Incoming volumes In Queues - Report on Daily attendance schedule adherence of Agents in real-time - Adoption and communication...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

Working Hours: Nightshift As a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. **Duties & Responsibilities** - Monitor and manage contact centre demand across all campaigns on a daily basis. - Balancing activities / staffing to ensure that...

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management -...

Our client is looking to appoint Financial Planning Analyst reporting into the Head of Finance based in Cape Town. The main purpose of the role is financial planning and analysis functions within the organization, reporting to internal and external stakeholders, cost and month end management, budgeting and forecasting. **Responsibilities**: Prepare the...

ELIGIBILITY Suitably Qualified CLOSING DATE 26.05.2023 REFERENCE NUMBER CS 117/23 External SALARY **TCOE**: R912 661-R1 284 747 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Principal ERP Analyst - Real Estate Management **Requirements**: - Minimum National diploma supported by industry...

REQUIREMENTSMatric, relevant qualification advantageousIntermediary Excel along with experience with the creating of and process of proformas and sales orders (Pastel) or other accounting software essentialFinancial experience to assist with costings and quotesCustomer service driven, strong organisational skills ensuring completion of tasksAbility to read...

Location: Cape Town, South Africa Date Posted: Mar 15, 2023 **Description** **Strategic Workforce Planning Analyst** **Location: Johannesburg / Cape Town** Apex Group is looking for an individual to support our business leaders as a Strategic Workforce Planning Analyst who understands ‘the how’ and ‘why’ each of the business areas truly provides...

Sales specialist position available. This position offers full incentives and commission at Greeff Christie's International Real Estate in Cape Town. **Job Types**: Full-time, Commission Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Job Description: The Workforce Planning Manager will be responsible for overseeing and managing all aspects of workforce planning, including forecasting, scheduling, and real-time monitoring to ensure optimal staffing levels and efficiency. Job Responsibilities: Develop and implement workforce planning strategies to meet...

As a Financial Planning and Analysis Analyst, you will be working closely with clients and Financial Managers to design, implement and consistently improve financial models, budgeting processes, and Management Account and Key performance Indicator Reporting. Challenging yourself through interpreting financial and non-financial data and making recommendations...

**Quay 1 International Realty is the youngest, fastest growing Real Estate brokerage in Cape Town.** **Instagram Handle: 'capetownproperty'** We are looking for new recruits that like our company, are dynamic, forward thinking and looking to be an industry leader. The company has created a hardworking culture with an emphasis on strong teamwork through a...

**Location**: **Cape Town** **Salary**: **360000 - 420000** **Job Type**: **Permanent** **Reference**: **54376** **Job Summary**: Do you have what it takes to shape the brand of leading real estate business? With a national footprint, our client has established themselves as one of the leading commercial real estate services businesses in the country....

Our client is a leader in the Property/Real estate industry who is looking for a talented and dynamic Junior/Mid Level Business Analyst to join their growing team.Duties/Responsibilities (not limited to): carry out analysis of the organisation, meeting agreed criteria whilst complying with financial and legal requirements, responsibilities, and obligations, ...

**Location**: **Cape Town** **Salary**: **180000 - 360000** **Job Type**: **Permanent** **Reference**: **65260** **Job Summary**: A Boutique Real Estate business seeking to appoint an experienced Executive Assistant with Real Estate experience to look after two of their Directors. Our client is a Real Estate brokerage and investment advisory business,...

**Job description** Are you interested in kickstarting a career within the exciting industry of Real Estate, or looking to take your career to the next level? As part of expansion efforts, we are looking for an Assistant Real Estate Broker within the City Bowl and Luxury Sector. We are an innovative, contemporary, dynamic, internationally affiliated...

Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...

Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...