Back Office Consultant

7 months ago


Centurion, South Africa Momentum Life Full time

**Introduction**Role Purpose**
- The Administration Consultant will be responsible for implementing processes, procedures, and measurements for Back Office Administrators to effectively partner with the sales and portfolio teams to ensure a smooth client experience.**Requirements**:

- Grade 12 or equivalent
- Business or Industry related qualification (preferrable)
- Extensive knowledge of relevant business products, processes, systems, and procedures
- Extensive knowledge of relevant regulatory and compliance requirements
- 1-3 years’ experience within a managerial role or similar

**Duties & Responsibilities**

**Managing the day-to-day activities of your team
- Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.
- Manage, monitor, and control the team’s execution of client requests, concerns, and queries.
- Act as an escalation point to the team in addressing and resolving client queries.
- Ensure team’s adherence to correct procedure and protocol when following up on and attending to queries.
- Analyze the Client Service processes and identify opportunities for improvements; implement improvements within the team.
- Identify and report process and system failures and enhancements to improve client experience.
- Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience.

**Creating an excellent client experience
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders, which include but not limit to client relationship consultants, advice hub and product houses.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**Enabling a high performing team
- Effectively manage a team to deliver quality service to clients.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.

**Identify and manage the risks and costs related to your scope of control.
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Interacting with People
- Establishing Rapport
- Making Decisions
- Directing People
- Showing Composure
- Resolving Conflict
- Understanding People
- Interdepartmental and inter-team collaboration


  • Back Office Specialist

    24 hours ago


    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose Responsible for the...


  • Centurion, South Africa The Gas Company Full time

    Experience in a similar role will be advantageous Must Have: -Matric - Drivers licence. -Must be a non - smoker. **Salary**: R10 000,00 - R15 000,00 per month **Experience**: - Administrative office procedures, practices and equipment: 1 year (preferred) Ability to Commute: - Centurion, Gauteng (required) Ability to Relocate: - Centurion, Gauteng:...

  • Sales Consultant

    2 weeks ago


    Centurion, South Africa Perfect Placement Recruitment Full time

    This is a fun environment to work in with great leaders and opportunity for growth/ setting your own limits. The Centurion branch is currently seeking Sales Consultants/Reps with the following requirements: 2-4 Years experience in Office Automation Good track record Own vehicle and drivers license New business development experience **Desired...

  • Front Office Manager

    12 hours ago


    Centurion, South Africa Acrobranch Adventure Park Full time

    Acrobranch Adventure Park, market leader in Tree-top Adventures in SA, is looking for a young, dynamic and driven Front Office Manager. **CUSTOMER SUPPORT (Verbal and Nonverbal)** - _Enquiries:_ Proper and accurate information to be provided to clients & requirements identified and met. Effective dealing with customer concerns/complaints & resolving all...

  • Service Agent

    7 months ago


    Centurion, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** As a Service Agent...

  • Chief Risk Officer

    24 hours ago


    Centurion, South Africa Group Digital & Technology Office Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** To partner with...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Enterprise Infrastructure Solutions Job grade OP2 Core Description To assist with a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. Will work...

  • Commercial Officer

    24 hours ago


    Centurion, South Africa Network Recruitment (South Africa) Full time

    Are you a Commercial Officer? Do you have experience in construction or the petrochemical industry? Would you like to explore new and exciting opportunities? Then I might just have what you are looking for. Based in Centurion this Multi-Disciplined Consulting Firm had decades of experience within the Petrochem Industry. This organisation is well known for...

  • Member Retention

    2 weeks ago


    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - (Market related) **MODERN WORKPLACE CONSULTANT** **Gauteng** **_Market Related Salary_** **_Our client based in Centurion is looking for a Modern Workplace Consultant, who focus on Office 365 and other collaborative modern workplace solutions_** **Minimum requirements**: - MCSA and/or MCSE Certification in MS Office 365 - Minimum...

  • SAP Consultant

    6 days ago


    Centurion, South Africa eSoft development and technologies Full time

    SAP consultants develop and implement SAP systems for business clients. We are seeking a results-driven SAP consultant to lead our business's SAP system integration. You will be consulting with senior management to determine our business needs, evaluating the performance of our IT infrastructure, and developing and deploying SAP solutions. We have the...

  • Office Manager

    2 weeks ago


    Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - R 18 000 - R 22 000 Monthly Office Manager Centurion R18 000 - R22 000 **Minimum requirements**: - Grade 12 with a Marketing Degree - Own Vehicle - Minimum of 5 years experience in Office Management, Sales Administration and Marketing - Computer Literate - MS Office and SAP - Experience in Tender and Vendor...

  • Telesales Consultant

    7 months ago


    Centurion, South Africa Cyber Retaliator Solutions Full time

    **Role Description** This is a full-time on-site role for a Telesales Consultant at CRS. The Telesales Consultant will be responsible for sales consulting, communicating with customers, providing excellent customer service, conducting sales activities, and delivering training to customers. **Qualifications** - Sales Consulting, Sales, and Communication...


  • Centurion, South Africa Stowe Holdings (PTY) LTD Full time

    **Job Purpose** The core purpose of the position is to: - Regional Office Support - Travel Assistance - Office Admin - Staff Assistance **Key Responsibilities** **REGIONAL OFFICE SUPPORT (35%)** - Responsible for the general office maintenance of the Centurion (JHB) Office) - Tasks include but not limited to: - Ensure that defects and faults are...

  • Office Administrator

    2 weeks ago


    Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - R 12 000 - R 15 000 Monthly ()- Health care company requires an Office Administrator to join their team, based in Centurion **Minimum requirements**: - Matric Certificate is required - 2-4 Years' Experience as an Office Administrator, or similar role, will be beneficial - Basic bookkeeping experience will be an...


  • Centurion, South Africa Stowe Holdings (PTY) LTD Full time

    **Purpose** **Responsibilities** - Responsible for the general office maintenance of the Centurion (JHB), Kwa-Zulu Natal, Bloemfontein, Cape Town, Port Elizabeth, and Namibia offices - Responsible for the issuing of office requirements to new employees - Responsible for the assistance of asset register for the Centurion (JHB), Kwa-Zulu Natal, Bloemfontein,...

  • Office Manager

    7 months ago


    Centurion, South Africa Oracle HR Full time

    A BEE Consultancy firm in Centurion is seeking a Office Manager. **Job Description**: - Ordering office supplies - Preparing customer quotes and proposals - Delegating tasks to juniors - Organizing and attending meetings - Manage overall office administration - Organize corporate and company events - Manage schedules and deadlines - Managing travel...

  • Security Officer

    4 weeks ago


    Centurion, South Africa Jobted ZA C2 Full time

    Our FMCG Client, in Centurion looking for a security officer Minimum requirements: - Willing to work the second shift ( Monday-Friday ) 14:30pm-22:00pm - Sometimes Saturdays 7:00am-14:00pm - Own Transport - PSIRA Registration in advantage - Bilingual, Speaking Afrikaans an advantage Consultant: Teresa Bosch - Dante Personnel Pretoria Silver Lakes


  • Centurion, South Africa Smollan Full time

    We’re on the lookout for an experienced a **Sales Consultant in Centurion.** **As a Sales Consultant you will be responsbile for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service **To qualify for this role, you should have**: - 2-3 years’ experience in Retail Sales Environment, preferably within the...

  • Compliance Officer

    1 week ago


    Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - Nonnegotiable An online firearms giant in Centurion is on the hunt for a Compliance officer to join the growing company. **Minimum requirements**: - Tertiary Qualification a necessary requirement. - Firearms administrator with South African Police interface experience may be beneficial. - Experience in the firearms environment will be...