Onboarding Consultant

6 days ago


Durban, South Africa Job Crystal Full time

Job Title: Onboarding consultant Salary: Market Related Area: Durban, KZN SPECIFICATION A business providing SAAS to the Hospitality sector is looking for an Onboarding Consultant to be responsible for managing the onboarding process for new clients and an affiliate POS system. It will be an operational requirement for this person to know both the POS and the business’ software products and services extremely well. This person will need to consult with clients at a business level and advise them on the best solutions for them in our system. As there is a lot to learn for this role, we expect about a year of training and mentorship before this person is fully operational in their role. DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Onboarding of new clients to our software Post-onboarding client follow ups/check-ins Onboarding new POS clients Implementing integrations, like financial interfaces Consultative projects related to data changes Keep up to date with new product features and services to advise clients Maintaining and updating onboarding SOPs and documentation Onboarding of new properties (existing clients) REQUIREMENTS Must have project management, key account management, client onboarding skills Excellent written and verbal communication skills. Knowledge of the tourism/hospitality industry is a must Portuguese or French speaking is an advantage

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


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