Guest Services Officer

4 months ago


Cape Town, South Africa Cullinan Holdings Full time

An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team

The position is based at the Cape Town International Airport.

As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience You are ready to welcome guests to our beautiful country, and whether they have been to South Africa before or if it is their first time, make them feel like they have come home. Airports can present their challenges, but you are there to take care of getting our guests from point A to point B without any of the hassles. You will engage in face-to-face conversations with guests and discuss their journey ahead, securing them the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly. Even when guests have departed the airport. you are on call when life's mishaps occur, visiting guests in the hospital or at their hotel to offer comfort and reassurance. No matter the situation, you are there to lend a helping hand.

The Guest Services Officer's responsibilities include but are not limited to:

- Preparation prior to the guest service including, ETA of arrival, flight/transport, documentation, guide contract, group monies/porterage, and onward travel arrangements, i.e. transfer services.
- Take up position and provide guest service in accordance with our company standards, guidelines, policy, and procedure.
- Assist departing guests/ groups with VAT refunds prior to check-out and then to security thereafter.
- Immediate response to any guests where Guest Services representation is required.
- Accurate and immediate reports after the service has been completed.
- Immediately inform management of any incidents or serious issues that could affect our guests or customers.
- Give report/feedback on guest complaints and effectively and timeously resolve any issues.
- Assist with other projects and responsibilities that may not be mentioned above, but which may be reasonably required by the operations.
- Close relationships with all our tour guides and suppliers to result in excellent customer and guest service.

**Requirements**:
**Qualifications**:

- Grade 12

**Experience**:

- Minimum 3 years experience in a guest contact position, preferably within an airport environment

**Skills**:

- Proven customer services skills to interact appropriately with guests in a considerate, professional, and positive manner
- Knowledgeable about South Africa as a holiday destination
- Actively listens and extends assistance to guests
- Ability to communicate tactfully with guests, colleagues, and department heads
- Ability to operate basic office equipment, including telephones and computers.
- Computer literacy, working experience with Microsoft Outlook, Word, and Excel
- Excellent English and French language skills.
- Strong communication, conversational and organizational skills
- Effective decision-making abilities

**Attributes**:

- Friendly and engaging
- Passionate about South Africa
- Committed
- Strong guest satisfaction and service disposition
- People-person
- Always maintaining a high level of professional appearance and demeanor
- Team Player

**Other requirements**:

- Must have own reliable vehicle
- Must be able to work varied hours, over weekends and/or public holidays if operationally required


  • Guest Services Officer

    4 months ago


    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...

  • Guest Service Officer

    5 months ago


    Cape Town, South Africa Portside Consulting Full time

    The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction dispositionis mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...

  • Guest Services Officer

    4 months ago


    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a German Speaking Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful...

  • Guest Services Officer

    4 months ago


    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a German speaking Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Guest Relations Officer - Luxury Hotel - V&A Waterfront** **Salary Package: R9500 + Provident Fund** **A great opportunity for a polished, well-spoken & professional individual to be part of the team!** - As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems. -...


  • Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 58103**Date Posted**: Posted 18 hours ago**Location**: Cape Town**Job Title**: GUEST RELATIONS OFFICER - CAPE TOWN- WESTERN CAPE Guest Relations Officers main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties...

  • Guest Services Manager

    4 months ago


    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Services Manager (8669) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Manager

    4 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Guest Services Manager (10060) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Manager

    4 months ago


    Cape Town, South Africa MSCL Full time

    We are passionate about our people. The Msc experience is like no other, it is luxurious, yet relaxed — elegant, yet casual — sumptuous, and yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow. Our ships attract...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Scope and General Purpose**: Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They also form strong and lasting relationships with guests and provide information about additional hotel services. **Main...


  • Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Position Overview:Are you passionate about providing outstanding service to guests? At Radisson Hotel Group, we are dedicated to creating memorable experiences for our visitors. As a key member of our Front Office Team, you will play a vital role in ensuring that every guest feels welcomed and valued.Key Responsibilities:Facilitates the efficient operation...


  • Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...


  • Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24078425 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Function** Reporting directly to the Guest Services Duty Manager,...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23131654 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** Reporting directly to the Guest Services Duty Manager, the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are seeking a Guest Relations Officer for a 5-Star Wine Estate in Stellenbosch **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    A luxury 5* Private Game Reserve in the Eastern Cape is looking for an experienced GUEST RELATIONS OFFICER to join their team._ **Minimum criteria required**: - Qualification: Hotel Management Diploma/Certificate or equivalent - 2 years working experience in Front of House or similar position at another 4/5 - Establishment **Key Performance Areas of this...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...