Residential Administrator

3 days ago


Cape Town, South Africa V&A Waterfront Full time

**Reporting to the V&A Residential Agent, the Residential Administrator provides administrative support with regards to the leasing and maintenance functions within the portfolio.**The priority is to offer our residential tenants excellent customer service by providing administrative support and coordinating**:(1) access with the tenants for repairs and maintenance or project work **(2) appointments with the internal operations department and occasionally external service providers on the services framework, and **(3) scheduling viewing appointments with the Residential Agent and new enquiries in the residential viewing diary**

**Job Objectives relevant to this job**:
**Administrative Duties**
- Daily reporting to and check-ins with Rental Agent and Maintenance team
- Arrange suitable access to tenanted apartments
- Set up appointments with tenants for planned maintenance
- Send out notifications and communication to tenants
- Monitor and purchase prepaid electricity vouchers via the online system for distribution to the facilities manager and residential agent.
- Upload files documents on MRI
- General and ad-hoc assistance to the Residential team

**Customer Service**
- Always ensure excellent customer service
- Actively seek ways to improve customer service by improving response and turnaround time
- Maintain a 12-24hr week-day response time to all incoming mailbox queries
- Consistently close the customer service and satisfaction loop by following up on all requests once executed to assess customer satisfaction

**Stakeholder Management**
- Establish and maintain professional relationships
- Liaise with prospective tenants, existing tenants, and internal business units as well as external service providers

**Educational Requirements relevant to this job**:

- Business Administration Diploma or related qualification

**Knowledge Requirements relevant to this job**:

- General Real Estate knowledge
- Administrative property knowledge
- Residential business administration
- Customer Service
- Scheduling and diary management
- Networking

**Skills Requirements relevant to this job**:

- Diagnostic
- Analytical thinker
- Logical problem-solving
- Detail-oriented
- Relationship building
- Emotional intelligence
- Verbal and written communication
- Numerical reasoning
- Planning and organizing
- MS Office and other relevant software/databases

**Experience Requirements relevant to this job**:

- 1-3 Years relevant working experience in an administrative role in the Estate Agency and Property Management industry preferable



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