Business Relationship Management Specialist
2 months ago
Company Description
- Here’s an exciting opportunity to join us a Business Relationship Management Specialist. your role will be to coordinate/ facilitate the performance feedback and review forums and relationship building within the business.
**Excellence is the Vision. You’ll make it a reality.**
As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation. We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join our global family.
**Job Description
- Your key responsibilities will include**:
- Act as liaison between GSS and its partners (BU/Supply Chain/GPO/COE)
- Coordinate the resolution of actions stemming from the Monthly Performance Reviews (MPRs) between GSS and its partners (BU/Supply Chain/FPO)
- Be the single point of contact for level 3 escalations to GSS - facilitate resolution and report back
- Coordinate reporting material for MPR
- Define agenda based on performance highlights - key talking points
- Facilitate the review of performance - internal alignment
- Prepare GSS leads to drive performance discussions (KPI dashboards)
- Facilitate the compilation of the KPI dashboards
- Identify business opportunities through process enhancements
- Facilitate and report back on partner feedback surveys
- Engage with the Senior leadership teams within the BU’s to drive GSS growth
- Chair the Monthly performance reviews and ensure constructive and collaborative discussions aimed at driving performance improvement
- Monitor ongoing commitments to ensure fulfilment (Track and update actions stemming from the MPR’s/ follow up on ongoing improvement initiatives and report back)
- Facilitate problem solving sessions where necessary/ Act as mediator
**This role is at a band 6 level reporting into the Manager: Business Relationship Management**
- Qualifications
- Business or Finance Degree
- Project Management certification an advantage
- Drivers license and own vehicle required
**Experience**:
- Project management
- Business analysis
- Possess strong analytical and problem-solving skills and reasoning ability.
- Strong knowledge on Finance processes
- Ability to derive insights from reported data and recommend necessary actions
- Knowledge of shared services functions
- Manage escalations and facilitate the closure of actions effectively
- Ability to work with diverse stakeholder groups and in a matrix organization
- Ability to manage escalations and facilitate the closure of actions effectively
- Experience of working with Finance and HR services is a benefit
- Experience in programme management from strategy through to implementation
- Experience in change management
- Experience of developing process, procedures, controls documentation
Please note some travel will be required for this position
**Additional Information
- What We Offer**
When you join Anglo American
- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.
**Inclusion and Diversity**
Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
**How we are committed to your safety**
Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer
**#LI-OM2
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