IT Team Leader

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

**Job description** **Main Job Function**: - Coach the team in order to achieve sales targets. - Coach the team in order to ensure the quality of sales meets the appropriate Standard - Monitoring attendance and punctuality daily - Ensure that all staff adhere to the weekly performance targets. - Conduct regular review of all Call Centre Agents performance...

Team Leader Agent R207 000 P/A Randburg - 1-year call centre experience - Call centre team leader / supervisory experience JOB PURPOSE The purpose of this role is to ensure the day-to-day management of a team of Agents, in a the manner that is in line with excellent service delivery to meet the client’s contractual obligations. KEY PERFORMANCE...

 The purpose of the Team Leader: EBU UPGRADES is to **lead, supervise, coach and mentor** high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such **establishing excellent and consistent standard of service and compliance** from the Agents. The Team Leader will **create an effective support tea**m...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

About us, purpose, experience and qualifications **about us**: **purpose**: The Client Operations Team Leader oversees the performance of a team. The incumbent ensures that the team achieves set performance targets and maintains customer service standards. The incumbent is required to have people skills and be service oriented. **experience and...

The Role: **Dialer Team Leader** **Number of positions: 1** **Based in Randburg** Job Summary: The purpose of this role is to build monitor and maintain all outbound dialer activity service levels across all multi-functional areas. Produce real-time performance and productivity data to support the operational management team, focusing on strong...

**VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...

Kairos International has expanded operations to Randburg and is on the lookout for 4 x experienced Field Marketing Team Leaders for our Vehicle Tracking Sales department and for our Funeral Sales department. Minimum experience of 1 year in the role is essential. Salary is market related however inclusive of bonus, incentives and commission to make a very...

Job Description To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk Hello Future Short Term Insurance Commercial Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us...

**Position Summary**: **Industry**:IT & Internet**Job category**:IT-Architecture**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Provide management and guidance to the cloud engineering and operations staff, focus on the implementation of new and enhanced services across Tracker’s various locations, and ensure high...

As a Debt Collections Team Leader, you will be responsible for your team and processes to collect overdue payments and do reporting. Your primary goal will be to enhance recovery of outstanding debts while adhering to company policies and legal regulations. **Key Responsibilities**: 1. Work Top100 accounts 2. Create Campaigns for your teams 3. Be able to...

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

**Main Purpose of Role**: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. **Key Performance Areas**: - Ensuring that QA agents are aware of their daily, weekly,...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

**JOB PURPOSE** - To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. - To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...