Agent Sales Service Coordinator

3 weeks ago


Cape Town, South Africa The Joblink Full time

Contact Person for this position:
Ronel Bakker

J**ob Overview**

This position is responsible for handling the administrative aspects of agent sales with the company and 3rd party suppliers at all stages of the booking process within the Commercial Sales Department. You will report to the Sales Manager. You will work closely alongside the East Africa Specialist, requiring excellent communication skills and be highly organised and able to multi-task.

**Responsibilities and duties**:

- Working closely alongside the East African Specialist to manage some of the administrative and operational tasks of the sales process.
- Checking the availability at the company and 3rd party properties through various platforms as well securing space on a provisional basis as necessary
- Confirmation of all services upon agent’s confirmation as per internal procedure
- Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
- Liaising with Finance Team to ensure efficient allocation of deposit to booking
- Reconfirming of bookings due to travel, including but not limited to check on dietary requirements and rooming allocations
- Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirming stage
- Report any error or issue to your line manager immediately on discovery
- Respond to ad-hoc requests from agents
- Provide proactive support to colleagues in peak or leave times
- Proactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targets
- Following and adhering to all procedures as set out in the operating manuals
- Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate
- Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
- Use systems to their maximum potential and play an active role in helping to improve where possible
- Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
- Encourage inter department co-operation
- Any other duties as required including possible project work

**Skills & Experience Required**:

- Excellent communication skills a service delivery mind set and a strong customer service focus both internally with colleagues and externally with suppliers
- Strong administration and organisational skills
- Meticulous attention to detail
- Proactive mindset ad can-do attitude
- Ability to work independently as well as within a broader team setup
- Ability to work well under pressure
- Experience of delivering results in a performance orientated and fast paced sales environment
- Experience and good understanding of the safari tourism environment
- Experience in, and knowledge of East Africa Safari sales advantageous (Kenya and Tanzania)
- Experience working in a sales team environment
- Strong customer service skills (written and telephone)
- Knowledge of sales and reservation systems

**Required work practices**
- Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
- As key point of contract and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
- The Company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service consistent quality and going the extra mile
- When staff event happens within working hours it will be compulsory to attend

**Conditions and hours of work**
- You will be required to work in the Cape Town office from Monday - Friday. You are required to work 9 hours per day including lunch break. The working hours are 08h00 to 17h00 with some flexibility
- You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
- Overtime may be required during peak periods

**Salary**:
R 15 000 - R 19 000 CTC - Depending on experience



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