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Sales Agent

4 weeks ago

Cape Town, South Africa Icon AF Full time

**Job Title**: Sales Agent/ Consultant

**JOB SUMMARY**

The Sales Agent is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.

**Responsibilities & Duties**

The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, POPI questions and accurately capture customer details. Correctly classify calls on the internal dialer and produce quality sales.

**People Responsibility**:

- Meet sales target for allocated campaign.
- Communicating with customers and sales team leaders
- Analysing customer behaviour.
- Effective handle objection and create need.
- Escalating complaints and queries to team managers
- Converting leads to sales in accordance with team and branch target
- Accurately classifying call details on the internal dialler
- Accurately capturing customers biographical details on the internal dialer
- Building positive relationships with customers and business associates
- Use questioning techniques in calls acutely.
- Matching customers to products and pitching appropriate products.
- Ensuring qualifying, compliance and POPI questions are posed to customers.
- Presenting information on the script articulately and precisely
- Handling objections effectively

**Business Responsibility**:

- Ensure that current sales scripts are followed and presented correctly to clients.
- Capture client information accurately.
- Ensure that daily agent targets are met
- Handle rejections, disappointments, and setbacks effectively.
- Ensure personal adherence to the company values
- Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
- Remain self-disciplined and maintain good attendance
- Adhere to performance targets concerning call quality and call outcomes
- Safeguard company property and its use

**2.** **Key performance Measures**:
1. Sales Targets

2. Call quality

3. Compliance adherence

4. Accuracy in capturing client information

5. Pending percentage

6. Accurate call dispositions

7. Attendance and conduct

**Knowledge, Skills and Abilities**
- RE qualification preferably
- Minimum of 1 year of outbound sales experience (insurance products)
- Has enthusiasm and tenacity to overcome adversity.
- Be equipped with the basic principles of the sales process.
- Matric
- Eloquent / Well-spoken; Excellent verbal communication skills
- Ability to handle pressure.
- Ability to generate sales.
- Self-discipline
- Target driven.
- Resilient

Job Specification

Sales Agent/ Consultant

**Required experience**:Entry-level,6 months - 2 years Call Centre Sales Agent Experience

**Geographical / Feeder Area**:Goodwood, Zonnebloem, Wynberg, Maitland, Woodstock, Khayelitsha Site-B, Mitchell’s Plain, Delft

**Salary: R6,000 basic plus uncapped commission**

**Required Personality traits**:
**Salary**: R6,000.00 per month

**Experience**:

- Sales: 1 year (required)