Customer Resolutions Associate

5 months ago


Stellenbosch, South Africa Urang Full time

**Urang Property Management**

**Job Title**:
Customer Resolutions Associate

**Job Brief**

Urang Property Management oversees more than 400 residential and commercial blocks throughout London and is continually expanding due to referrals from satisfied clients and lessees. We also provide property management services for landlords renting out their properties. Our extensive experience has enabled us to establish top-notch quality control systems, ensuring we are swift, flexible, and responsive. This allows us to seamlessly handle new instructions of any size, guaranteeing our clients receive the highest level of professionalism from the outset.

This role is ideal for someone experienced in remote working and who lives within an easy commute to Stellenbosch, Cape Town.

**Responsibilities**
- Receive and document all internal complaints, ensuring accuracy and completeness of information.
- Log complaints into the designated tracking system and assign them to the appropriate team members for investigation and resolution.
- Monitor the progress of complaints, ensuring they are handled in a timely and efficient manner.
- Communicate with stakeholders involved in the complaints process, providing updates and gathering necessary information for resolution.
- Follow our complaints procedure to ensure complaints are handled according to established protocols and regulations.
- Compile reports on complaint trends, identifying areas for improvement and recommending solutions to prevent recurring issues.
- Collaborate with other departments to address systemic issues contributing to complaints.
- Assist in designing and improving the complaints handling process.

**Requirements**:

- Degree in a relevant field or equivalent work experience.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Attention to detail and a high level of accuracy in documentation.
- Ability to work independently and collaboratively within a team environment.
- Knowledge of complaint management systems or CRM software is a plus.
- Understanding of regulatory requirements related to complaint handling is desirable.
- Willingness and ability to help design and improve the complaints handling process.

**Working Hours**: 09:00 to 18:00, Monday - Friday
**Salary**: R16,000 - R18,000 per month (depending on experience)
**Contract**: Permanent



  • Stellenbosch, South Africa Daklapack europe Full time

    DaklaPack is more than an innovative packaging solution company; we go above and beyond, striving to add exceptional value to our products and customer requests. We supply a diverse range of products across various industries, from food to medical and beyond! To ensure that we not only meet but exceed regulatory and customer requirements, we are seeking a...

  • Front Desk Associate

    2 weeks ago


    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    Job OverviewAs a Front Desk Associate at IntelliStaff, you will play a crucial role in providing exceptional customer service to our guests. This position requires strong communication and problem-solving skills to handle various situations with ease.

  • Key Accounts Associate

    5 months ago


    Stellenbosch, South Africa Job Crystal Full time

    High-end skincare and lifestyle brand that caters to consumers’ need for non-toxic and luxury-based products. The brand has a loyal customer base and is planning for rapid global expansion over the next three to five years, through a robust omnichannel go-to-market strategy, both locally & abroad. ROLES AND RESPONSIBILITIES: Key Accounts Associate: -...

  • Debtors Associate

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Persona Staff Full time

    Job Title: Debtors AssociateAt Persona Staff, we are looking for a skilled Debtors Associate to join our team. The ideal candidate will have a strong background in mathematics and/or accounting, with a Grade 12/Matric qualification. Relevant tertiary education will be an advantage.Key Responsibilities:Reporting and support for Debtors Manager and...


  • Stellenbosch, Western Cape, South Africa Persona Staff Full time

    Job Title: Sales Administrator Key Responsibilities:Handle all inbound sales queries and orders in a professional and timely manner.Assist customers face-to-face, over the phone, and via email to provide exceptional customer service.Verify orders, including customer details and payment information, to ensure accuracy and security.Capture data into our...


  • Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

    Job SummaryWe are seeking a skilled Hospitality Service Associate to join our team at Wild Dreams Hospitality. Key responsibilities include attending to the needs of guests, handling food and beverage orders, and ensuring excellent customer service.Key Skills and Qualifications:Grade 12 or equivalentPrevious experience as a Waiter is beneficialStrong...

  • Key Accounts Associate

    8 months ago


    Stellenbosch, Western Cape, South Africa HumanValue Full time

    Key Accounts Associate & Trade Coordinator opportunity exists within the personal care product manufacturing industry. You will play a pivotal role in their company's sales ecosystem. This multifaceted position involves managing key client relationships, driving sales efforts, and coordinating trade activities within designated territories. This role...

  • Trade Coordinator

    5 months ago


    Stellenbosch, South Africa Job Crystal Full time

    A high-end skincare and lifestyle brand that caters to consumers’ need for non-toxic and luxury-based products. The brand has a loyal customer base and is planning for rapid global expansion over the next three to five years, through a robust omnichannel go-to-market strategy, both locally & abroad. - Trade Coordinator & Key Accounts Associate: - Support...


  • Stellenbosch, South Africa Urang Full time

    **JOB TITLE** Associate/Assistant Property Manager **JOB PURPOSE** As our Property Management team expands to meet the growing demands of our clients, we are seeking a dedicated Associate/Assistant Property Manager to join us in delivering exceptional service and maintaining strong relationships with all stakeholders. **KEY AREAS OF RESPONSIBILITY**: -...


  • Stellenbosch, Western Cape, South Africa OUTsurance Full time

    Job DescriptionOverview and Purpose:OUTsurance is seeking a highly motivated Senior Business Development Associate to drive business growth and development. This role will be responsible for building and maintaining relationships with clients, identifying new business opportunities, and providing exceptional customer service.Key Responsibilities:Prospect for...


  • Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Job Title: Customer Support AgentCompany: Capital H Staffing and Advisory SolutionsDescription:We are seeking a highly skilled and customer-oriented individual to join our team as a Customer Support Agent. The ideal candidate will possess excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer...


  • Stellenbosch, Western Cape, South Africa SA Consulting Full time

    We are SA Consulting, a leading provider of financial services to the agricultural industry. As a skilled Financial Assistant, you will play a critical role in supporting our remote financial operations from our Head Office in Stellenbosch.Job DescriptionKey Responsibilities:Record and manage transactions, accounts payable/receivable, and bank...

  • Restaurant Manager

    6 months ago


    Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9316 SJ **Consultant**: Sone Johnson Opening and/or closing of the Restaurant Maintenance of housekeeping - ensure that front of house is clean and tidy and ready for service Oversee bookings for the day - ensure that tables are set up correctly for bookings based on number of pax Daily briefing with waitron staff prior to opening Ensure that...

  • Key Accounts

    5 months ago


    Stellenbosch, South Africa Job Crystal Full time

    A high-end skincare and lifestyle brand that caters to consumers’ needs for non-toxic and luxury-based products is looking for a Key Accounts Associate and Trade Coordinator to play a pivotal role in the company's sales ecosystem. This multifaceted position involves managing key client relationships, driving sales efforts, and coordinating trade activities...


  • Stellenbosch, Western Cape, South Africa Sagen Advisory Full time

    Sagen Advisory Specialized Financial Recruitment Company is currently seeking a highly skilled Accountant to join their team in a well-known wine estate group. This role plays a vital part in delivering accounting assistance to the Group Accountant within the esteemed wine estate conglomerate.Key Responsibilities:Manage intercompany invoicing among various...


  • Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

    At Merand Corbett & Associates, we are seeking an experienced Accommodation Manager to join our team. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our hotel reception and front desk.Job Description:Greet and assist guests with check-in/check-out processes, providing a warm and welcoming atmosphere that...


  • Stellenbosch, Western Cape, South Africa Sagen Advisory Full time

    Job Opportunity: Accountant (Junior) for a Renowned Wine EstateSagen Advisory, a specialized financial recruitment company, is seeking an experienced Accountant to join a well-established wine estate group in Stellenbosch.Key Responsibilities:Manage intercompany invoicing among various Group entities.Process invoices from P2P, Woolworths, international...


  • Stellenbosch, Western Cape, South Africa Isilumko Staffing Full time

    We are seeking a reliable and energetic Retail Staff Member to join our team at Isilumko Staffing.The ideal candidate will have a strong work ethic, excellent communication skills and the ability to work well under pressure.Key Responsibilities:-Maintain a clean and organized store environment-Provide excellent customer service and support to...

  • Trader (Maize & Beans)

    6 months ago


    Stellenbosch, South Africa Frank Consult Full time

    Duties & ResponsibilitiesGrain Marketing Strategies:Identify trading opportunities through supply and demand analysis, arbitration potential, spread trading, and flat price trading.Develop professional relationships with a portfolio of agricultural customers by providing proactive grain marketing strategies that consider customer needs, profitability, market...

  • Trader (Maize & Beans)

    6 months ago


    Stellenbosch, South Africa Frank Consult Full time

    Duties & Responsibilities Grain Marketing Strategies: Identify trading opportunities through supply and demand analysis, arbitration potential, spread trading, and flat price trading. Develop professional relationships with a portfolio of agricultural customers by providing proactive grain marketing strategies that consider customer needs, profitability,...