Technical Customer Support Tier 1
1 week ago
**Technical Customer Support - Tier I ( Dutch First Language) second language (any)**
**Position Profile**:
**Job Duties and Responsibilities**:
- Respond to customer support requests.
- Maintain professional customer service to clients.
- Providing Tier I level support of mindSHIFT products and services, including but not limited to:
- Operating system functionality
- Software installation and troubleshooting
- VoIP configuration and support
- E-mail configuration and support
- Mobile Device Management
- Disaster Recovery
- Malware/virus detection and removal
- Workstation and peripheral diagnostics and support
- Single user network access and troubleshooting
- Escalate customer issues through the proper channels.
- Open and manage cases according to defined severities and case priorities
- Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
- Keep open communication on all issues until resolved or turned over to another resource.
- Be held accountable for measurable objectives including average talk time, first call resolution, interactions worked among others.
- Attend ongoing training sessions in core areas of the business.
**Qualifications (Education, Experience & Certifications)**:
- High School diploma required
- A+ certification is a plus
- Microsoft Certification (MTA/MCSA) is a plus
- Minimum two years of experience working in a customer service oriented field
- Previous experience with ACDs/IVRs and Case Management systems a plus
- Highly customer focused with ability to provide consistently excellent customer service and professionalism
- Excellent written and verbal communication skills
- Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
- Must be dependable and able to work both individually and in a team environment.
- Must possess strong sense of ownership of client relationships
- Excellent Customer Service Skills
- Possesses excellent time management and organizational skills
- Must be flexible and able to adapt to change
- Ability to Multi-task in fast paced environment
- Basic troubleshooting of all currently supported Microsoft Operating Systems
- Working knowledge of PC Hardware
- Familiarity with networked environments; i.e. Active Directory, File and Printer Sharing, etc.
- Basic navigation of common mobile device platforms (iOS, BlackBerry, etc)
- Able to navigate and troubleshoot in a Mac OS environment is a plus
-
Tier 2 IT Support Technician
1 week ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 70186 **Job Type** - FT Contract **Job Title** - Tier 2 IT Support Technician **Computer Skills** - ,Communication,Hardware and Peripherals,Networking **Industry** - Information and Technology **City** - Johannesburg **Province** - Gauteng - We are currently seeking a highly motivated and skilled Tier 2 IT Support Technician to join...
-
Solutions Architect: Business Development
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview A client based in Johannesburg is currently seeking a Solutions Architect: Business Development professional to join their team! - The role calls for providing; solutions across multiple levels, technical understanding and expertise across multiple platforms, infrastructure and hybrid cloud systems, in order to develop designs, solutions,...
-
IT Support Specialist
2 weeks ago
Johannesburg, South Africa Exclusively Remote Full time**Remote IT Support Technician (Level 1)**: Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. - Collaborate with...
-
Receptionist and Administrator
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview description - All tasks assigned by management - Switchboard - Filing - Administration tasks - Recording of training delegates registrations & feedback - Making coffee / tea when necessary - Stock take & ordering of stationary & drinks - Typing and tasks as & when required by consultants - Assisting with production of courses when required -...
-
Team Lead: Technical Support
2 weeks ago
Johannesburg, South Africa Moladira Skills Full timeTo lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards. **Minimum...
-
Training Consultant
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview A client in the Training Industry is currently seeking a Training Consultant to join their team and work alongside big corporates to ensure high quality Sales Training. description - Facilitate training programs and modules (in-house) or externally - Facilitate tough situations - Run workshops - Consult on sales - Manage key accounts - design...
-
Training Facilitator
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview An International Sales Training Consultancy is looking for a Sales Training Facilitator to join their successful team. You’ll have the opportunity to work with an award winning organization that uses decades of expertise in the art of selling to create bespoke solutions for clients. These solutions are backward planned step by step according to...
-
Office Administrator with Technical Support
2 weeks ago
Johannesburg, South Africa Samsung Customer Care Center Full timeDuties & Responsibilities Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...
-
Technical Support Specialist
5 days ago
Johannesburg, Gauteng, South Africa Metamorph Holdings Full timeJob Description:We are seeking a highly motivated and technically proficient Technical Support Specialist to join our dynamic IT operations team at Metamorph Holdings. This role serves as Second Tier Support, responsible for maintaining the stability and performance of business-critical applications and services. The ideal candidate will have a strong...
-
Digital Marketing Manager
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview One of the leading distributors in Information and Communications Technology is looking for Digital Marketing Manager to join their team description - Develop and manage marketing communications strategies and communication plans, partnering with Sales Team and Global brand teams in alignment with the company’s business objectives and growth...
-
Project Manager
3 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview A company based in sandton is looking for a Project manager description **Project Management [60%]** - Research potential project topics - Develop project collateral including but not limited to proposals, brochures - Participate in directing content development and project message design - Determine and define project scope and objectives -...
-
Tier 1 Support Desk Consultant
2 weeks ago
Johannesburg, South Africa Fusion Software Full timeAbout Us; Fusion Software is a South African based software, web, and app solutions provider. We have been operating since 2002 and currently have around 15,000 users on our platform. We offer CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts and HR solutions to name a few, and we deploy combinations of these modules in order to answer a...
-
Planning Operations Manager
2 weeks ago
Johannesburg, South Africa Tier 1 Full timeoverview One of the leading distributors is Information and Communications Technology is seeking a Planning Operations Manager to join their team description - Preparations of weekly reports to vendor, biweekly reconciliation - Work with ERP system on vendor’s side and internal ERP system (creating POs, processing goods etc.) - Daily monitoring of supply...
-
Compliance/ Privacy Manager
1 week ago
Johannesburg, South Africa Tier 1 Full timeoverview Our client within the IT industry is actively seeking a Privacy Manager to maintain there GRC program and ensure the company is compliant with the applicable Data Privacy Regulations. They will be responsible for risk management and data security for an organization that would include such security privacy frameworks like General Data Protection...
-
Receptionist and Administrator
2 weeks ago
Johannesburg, South Africa Tier 1 Consultants Full timeoverview description - All tasks assigned by management - Switchboard - Filing - Administration tasks - Recording of training delegates registrations & feedback - Making coffee / tea when necessary - Stock take & ordering of stationary & drinks - Typing and tasks as & when required by consultants - Assisting with production of courses when required -...
-
Technical Customer Support Agent
2 weeks ago
Johannesburg, South Africa Genesis Digital LLC Full timeGenesis Digital, a fully remote SaaS company, wants empathetic, tech-savvy agents to provide technical support for our Customer Support department. Please note that **this role is for shift 1**, with a start time of 6:00 - 8:00 AM Pacific, M-F with the rotation of working one or two weekends out of the month. **For Romanian and South African applicants,...
-
IT Support Manager
2 days ago
Johannesburg, Gauteng, South Africa ITC Worldwide, LTD. Full timeJob OverviewWe are seeking a highly skilled IT Support Manager to join our team at ITC Worldwide, LTD. This role will involve overseeing the technical service and support team, ensuring smooth technology operations, and providing exceptional customer experience.The ideal candidate will have a proven track record of leading teams, managing incident...
-
IT Technical Support
7 days ago
Johannesburg, South Africa eSoft Development And Technologies Full timeIT Technical Support IT Technical Support One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices...
-
Consulting Technical Manager
7 days ago
Johannesburg, Gauteng, South Africa Ll Oefentherapie Full timeResponsible for providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey, this role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial Services Industry combined with a strong Oracle ERPM and/or OFSAA...
-
Customer Technical Support
2 weeks ago
Johannesburg, South Africa Domains Full time**Company Information**: Domains.co.za is one of the fastest growing domain registration, website hosting and cloud solution providers in South Africa. We have been developing and delivering award-winning solutions to consumer, retail and commercial customers since 2002. We are looking for a talented, well-motivated individual of excellence for this...