1 X Customer Relationship Consultant

7 months ago

Pinetown, South Africa Rentokil Initial Full time

Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses:
**Rentokil Pest Control** is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

**Initial Hygiene** is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

**Ambius** is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

**Requirements**:
A vacancy has arisen for a Customer Relationship Consultant in our KZN business based in Pinetown Preference will be given to suitable applicants in line with the Company Normalisation Policy.

KEY PERFORMANCE AREAS & RESPONSIBILITIES

The purpose of the role is to enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve predetermined retention targets. Coordination and consolidation of retention feedback from role players in the business.
- Achievement or improvement of retention budgets & growth rate
- Account Manage a number allocated customers for the region and or division
- Maintain complete records of all activities regarding the customer - creating a relevant and historic database
- Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
- Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
- Flag losses/reductions received
- Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
- Weekly reporting of terminations to Regional Key Accounts Manager
- Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.

SKILLS AND COMPETENCIES

Good verbal, non verbal and written communication skills

Awareness of competitor activity

Ability to interact with clients at all levels

Awareness of Health & Safety measures around on working environment at all times

Ability to facilitate communication, coordinate, plan and report.

Strong behavioural connection with values of service, relationships and teamwork

High energy level / self-motivated /planning and organizing

Team player / collaborative / initiative / innovative / persuasive

Ability to form strong customer relationships at all levels

Focusing our best efforts on achieving the companies objectives

A self-starting, engaging team player who has a customer centric mind-set.

Selling Skills/ Persuasiveness

Initiative / Proactive

A high work ethic and tenacity

Confident and passionate.

Great interpersonal skills and the ability to build relationships

Set high standards for self and co-workers

Organised with good planning skills

MINIMUM QUALIFICATIONS & CRITICAL EXPERIENCE
- Matric
- Tertiary Qualification an advantage
- Min 5 Years Key Account Management Experience (Non Negotiable)
- Minimum 5 Years in field selling experience
- Proven existing target VS actual achievement
- Minimum 18 months of proven experience in a similar role
- Computer literacy - MS Office, Windows, Internet tools Google Sui

  • 1 X Customer Relationship Consultant

    7 months ago

    Pinetown, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • 1 X Customer Relationship Consultant

    2 days ago

    Pinetown, South Africa Rentokil Initial Full time

    Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...

  • 1 X In- Field Sales Consultant

    6 months ago

    Pinetown, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • 1 X In- Field Sales Consultant

    6 months ago

    Pinetown, South Africa Rentokil Initial Full time

    Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...

  • 1 X Administration Intern

    1 week ago

    Pinetown, South Africa Rentokil Initial Full time

    **KEY WORK OUTPUTS & ACCOUNTABILITIES** - Gather and report information - Plan, monitor and control and information system - Maintain booking systems - Participate in meetings and process documents and communication related thereto - Utilise technology to produce information - Plan and conduct basic research in an office environment - Coordinate meetings,...

  • Customer Service Consultant

    2 days ago

    Pinetown, South Africa Tower Group Full time

    **ROLE PURPOSE** To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for...

  • 1 X Fumigator Assistant- Pinetown

    1 week ago

    Pinetown, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • Business Relationship Manager

    7 months ago

    Pinetown, South Africa ARTsolar Full time

    Managing relationships with customers. Conducting customer interviews. Identifying and communicating customer needs. Ensuring customer satisfaction. Resolving customer issues and concerns. Developing and implementing marketing strategies to grow the customer base. Attending site visits Scheduling meetings, proving reports Oversee marketing and social...

  • Customer Service Consultant

    7 months ago

    Pinetown, South Africa Educor Full time

    **Customer Service Consultant (JB3843)**: Pinetown, Kwa Zulu Natal - Customer Service **Customer Service Consultant (JB3843)** **Pinetown** **Market-Related** **Requirements**: Completed Grade 12 **Responsibilities**: Address and resolve student queries via various channels. Respond, log, and follow up on queries/complaints. Route specific queries to...

  • 1 X Branch Sales Manager: Pest Control

    7 months ago

    Pinetown, South Africa Rentokil Initial Full time

    Rentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...

  • 1 X Branch Sales Manager: Pest Control

    7 months ago

    Pinetown, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • General Workers/Checker and Picker required FMCG

    3 months ago

    Pinetown, South Africa Cosmix Retail PTY Ltd Full time

    We are looking to fill the below positions :3 X Assistant Drivers/General Workers1 X Picker (Must have warehouse experience) 1 X CheckerAll candidates MUST have FMCG warehouse experience.

  • Internal Technical Sales Consultant

    1 week ago

    Pinetown, South Africa Barkev Group Full time

    **PURPOSE OF POSITION** The internal sales consultant will be responsible for maintaining current customer sales requirements, developing new customer leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Should be able to complete sales and meet targets telephonically. **KEY TASKS** **SALES** **Internal...

  • 2 X Sales Consultant

    1 week ago

    Pinetown, South Africa Rentokil Initial Full time

    If you prefer a working environment that is fast paced and one where you are given a lot of autonomy - you might just love working for our business. At Rentokil Initial you will join a company with real spirit, an energetic culture, and a diverse global workforce. Rentokil Initial (FTSE100) is one of the largest service business companies in the world,...

  • 2 X Sales Consultant

    1 week ago

    Pinetown, South Africa Rentokil Initial Full time

    If you prefer a working environment that is fast paced and one where you are given a lot of autonomy - you might just love working for our business. At Rentokil Initial you will join a company with real spirit, an energetic culture, and a diverse global workforce. Rentokil Initial (FTSE100) is one of the largest service business companies in the world,...

  • General Workers/Checker and Picker required FMCG

    3 months ago

    New Germany, Pinetown, South Africa Cosmix Retail PTY Ltd Full time

    We are looking to fill the below positions : 3 X Assistant Drivers/General Workers 1 X Picker (Must have warehouse experience) 1 X Checker All candidates MUST have FMCG warehouse experience.

  • Commercial Relationship Builder

    3 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Job SummaryThe Commercial Relationship Builder will play a pivotal role in building and maintaining strong commercial relationships with our clients. You will be responsible for identifying new business opportunities, while also ensuring excellent customer satisfaction levels.Key Responsibilities:Maintain strong relationships with existing customers to drive...

  • Product Consultant Kzn

    4 months ago

    Pinetown, South Africa NBISA Recruitment Full time

    **Job Advert Summary**: Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products. National Bioproducts Institute NPC has a vacancy for the role of Product Consultant....

  • Retail Sales Consultant

    1 week ago

    Pinetown, South Africa Vodacom Shop Pinetown Full time

    Vodacom is SA’s leading providers of technology and communications services, transforming the way we connect a. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world...

  • 1 X Service Planner Pest Control

    1 day ago

    Pinetown, South Africa Rentokil Initial Full time

    To ensure that a professional and quality service is rendered to our clients at all times by ensuring that all services are completed on time and in accordance with Company policy. Preference will be given to suitable applicants in line with the Company Normalisation Policy. - Zoning, routing and planning of contract and job work - Liaise with customers to...