Customer Service Team Leader
6 hours ago
An innovative industry leader in the packaging industry, has a vacancy for a Customer Service Team Leader to supervise Planners, Internal Sales Coordinators and Cash Sales Personnel, based at their regional head office in Pinetown, Durban. If you have excellent administration and computer skills, strong decision making and leadership ability and a customer-centric mindset in your interpersonal communication, then this opportunity to work in the high energy Production Environment may be exactly what you have been waiting for. This is a unique opportunity for you to grow your career with a company that values its people highly.
**ROLES AND RESPONSIBILITIES**
- **Planning function**: Train & develop planners, signing off on weekly production plans and planning changes. Ensure that best practices are adhered to.
- **Internal sales**: oversee internal sales coordinator’s day to day functions, ensuring that orders are executed timeously and correctly with customer service excellence in mind.
- **Cash sales**: oversee cash sales coordinator’s day to day functions, managing stock holding in cash sales.
**QUALIFICATIONS, CHARACTERISTICS AND COMPETENCIES**
- A Tertiary Qualification/Degree in a related field.
- 3 Years customer service experience (manufacturing environment advantageous)
- Supervisory experience (Management of 2 planners/ 3 internal sales staff/2 cash sales staff)
- Excellent Administration skills and analytical ability
- SAP experience advantageous
- Must be assertive and resilient, a strong and transparent decision maker.
- Ability to maintain composure under pressure to meet deadlines
- The ability to communicate effectively at all levels
- High work standards and passionate about excellent service and quality customer care
- Must be highly accurate and have strong attention to detail
**SALARY**
- R30 - 35 000 + Benefits
**Salary**: R30,000.00 - R35,000.00 per month
Ability to commute/relocate:
- Pinetown, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelors (preferred)
**Experience**:
- Customer Service: 3 years (required)
- Supervisory: 2 years (preferred)
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