Customer Experience Advisor

2 weeks ago


Cape Town, South Africa FirstRand Full time

Job Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards

Job Details

Application Closing Date

29/01/24



  • Cape Town, South Africa FirstRand Full time

    Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible...


  • Cape Town, South Africa Cummins Inc. Full time

    **Customer Service Advisor** **Description** We are looking for a talented **CUSTOMER SERVICE ADVISOR** to join our team specializing in **SERVICE** for our **DISTRIBUTION BUSI** NESS **SEGMENT** in **CAPE TOWN**, **SOUTH AFRICA**. **In this role, you will make an impact in the following ways**: - Provide expanded assistance to customers, including...

  • Customer Service Advisor

    Found in: beBee S ZA - 4 weeks ago


    Western Cape, Cape Town, South Africa Cummins Inc. Full time

    Cummins Inc.’s job vacancy, Career and Recruitment Job title : Customer Service Advisor jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries In this role, you will make an impact in the following ways: Provide expanded assistance to customers, including...


  • Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: If you’re highly organised with a critical eye for detail, passionate about sharing knowledge and empowering others, then we need you to join us as a Customer Service Advisor on an innovative campaign in our Cape Town office. In this role, you'll act as the...


  • Cape Town, South Africa Select One Full time

    The purpose of the role is to provide an exceptional customer experience on every customer interaction, by positively engaging and enhancing customer loyalty and value, through providing solutions and resolving customer queries in an efficient manner. Duties will include but not be limited to: - Escalate all relevant queries to the relevant role players,...


  • Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...


  • Cape Town, South Africa Cummins Full time

    We are looking for a talented **CUSTOMER SERVICE ADVISOR** to join our team specializing in **SERVICE** for our **DISTRIBUTION BUSI** NESS **SEGMENT** in **CAPE TOWN**, **SOUTH AFRICA**. **In this role, you will make an impact in the following ways**: - Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking...


  • Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Our Floor Advisors are obsessed with serving our customers brilliantly and connecting them to our unique...


  • Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Building relationships and serving our growing external customer base brilliantly is a key aspect of the...


  • Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Building relationships and serving our growing external customer base brilliantly is a key aspect of the...

  • Dutch speaking Customer Account Advisor

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of Cape Town, South Africa are looking for a Dutch speaking Customer Account Advisor to join their prominent media group. You will play a pivotal role in...


  • Cape Town, South Africa Language Recruiters Full time

    The **Dutch** speaking **Customer Service Advisor** in **Cape Town, South Africa** will be responsible for providing outstanding Customer Service to both internal and external customers in **Dutch**; managing all customer contact with professionalism and efficiency in line with agreed company standards; and processing, investigating and resolving customer...


  • Cape Town, South Africa Language Recruiters Full time

    Are you looking to take on a new challenge in a creative and highly motivated team working to make a positive impact in the world? Keep reading! Our client’s mission is to support the well-being of consumers and enable a more sustainable lifestyle and they’re looking for a **Dutch speaking Customer Engagement Advisor** to join their team in **Cape Town,...

  • Customer Advisor

    5 days ago


    Cape Town, South Africa Sigma Connected Full time

    The purpose of the role is to telephonically deal with customer queries and collect outstanding payments from customers who have accounts in arrears in an outbound & inbound call centre environment. All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company. **REQUIREMENTS**: - Minimum Grade 11 / Grade...

  • Service Advisor

    7 days ago


    Cape Town, South Africa IKON Consulting Full time

    Western Cape - Service Advisor / Aftersales Advisor **Salary**: Market related salary package for the right person with specific background and brand experience to join this team. Basic salary + incentives + company contributions to medical aid and provident fund. **Description**: Your main function is to provide excellent customer service consistently to...

  • Customer Advisor

    6 days ago


    Cape Town, South Africa Sigma Connected Full time

    We are looking for experienced debt collection and utility advisors! - Experience:_ - _ Minimum | 1 year debt collection experience in a UK/BPO contact centre environment. - Additional utilities experience (Gas or Energy) is advantageous. - Education:_ - _Minimum | Completed Grade 11 - Requirements:_ - _**NB! Clear Credit **and **Criminal Record.** - IR...


  • Cape Town, South Africa CoetzeeHR Consultants Full time

    Are you fluent in French, German, Dutch, Spanish, or Italian? We have an exciting opportunity for talented individuals like you to join our team as Customer Service Advisors. Our client is a leading company in the designer-label, clothing industry, and is dedicated to delivering outstanding customer experiences. As a Customer Service Advisor, you will play...

  • Service Advisor

    7 hours ago


    Cape Town, South Africa IKON Consulting Full time

    Western Cape - Service Advisor **Salary**: Basic between R16K and R19K (depending on brand experience) + early bird + overtime + incentives + medical aid & provident fund company contributions. **Description**: We are seeking a Service Advisor with a passion for the motor trade to join a team at one of our clients. As a Service Advisor, you will be the...

  • Service Advisor

    7 days ago


    Cape Town, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a Vehicle Service advisor with a vehicle dealership in the Cape Winelands area. **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring...

  • Service Advisor

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa First Degree Recruitment Full time

     Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...