Key Accounts Manager

1 week ago

Durban, South Africa Tower Group Full time

**SALES**

Achieve sales targets at establish margins.

Ensure that orders and Contracts are secured and confirmed by customers.

Establish and maintain professional relationships with the customer buying team.

Continuously seek new business opportunities with key accounts and other customers where relevant.

Continuously assess client satisfaction or dissatisfaction and feedback to design and production teams via a combination of written and verbal reports.

Monitor competitive context by regular store assessment visits (min once a month) and report back to team.

Implement ad hoc marketing requests from clients such as signage, display bins, etc.

Manage merchandising companies as required.

Copy and distribute contact reports.

Complete and submit sample requisitions.

Drive the achievement of the key account sales budgets in terms of volume.

Negotiate trading terms, rebates and incentives in respect of future promotions.

Forecast, budget and track account revenues and cost.

Achieve monthly, quarterly and yearly sales margins and goals.

Monitor and optimise trade spend investment and complete ROI analysis.

Prepare files/agendas for customer visits to site with all relevant info on loadings, prices, previous correspondence sent, etc

Maintain updated customer files.

***

**PRODUCT DEVELOPMENT**

Keep up to date with product fashion trends and present to key accounts

Participate in new product development with production and design activities through preparation of product brief in discussion with the client.

Brief customer requirements to Design department. Based on Design department response re-brief if changes required.

Obtain customer acceptance of new product or design.

Initiate PDA with full product specification.

Confirm new PDA details with customer.

Liase with customer regarding product development exception reports and resolve.

Advise Customer Services of new products and promotions as and when required.

**STOCK MANAGEMENT**

Ensure accurate stock control for relevant products.

Maintain good stock levels.

Be aware of and address exception reports from Production Planning.

**MANAGEMENT OF CLEARANCES**

Ascertain clearance list or re-negotiate deal, with customers where relevant.

Liaise on clearances/rejects on a weekly basis for movement to factory shop.

Transfer stock to clearance requisition for authorisation.

**MONITOR ORDER IMPLEMENTATION**

On receipt of exception reports from Sales Planning or Customer Services, ensure that the necessary action is taken to resolve the exception and/or advise Customers.

Where necessary, assist in resolving customer exception issues such as late deliveries, incomplete orders, etc.

**HIV/AIDS**

Promote HIV/AIDS awareness, prevention, tolerance and respect within the Company.

**GENERAL **ADMINISTRATION**

Attend relevant meetings.

Monitor customer call off of stock in terms of quantities and dates.

Liaise with customers regarding deviations from the agreed call-offs.

Ensure up-to-date an accurate compliance with administrative requirements.

Maintain accurate and up-to-date reporting as scheduled and provide ad hoc reports as required.

Type meeting minutes and distribute

Type general correspondence, including price quotes.

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