Service Desk Agent I

4 weeks ago


Cape Town, Western Cape, South Africa iOCO Full time

iOCO Cape Town, Western Cape, South Africa

We are seeking a proactive and customer-focused Service Desk Agent I to ensure seamless IT operations. This role involves providing first-level technical support and troubleshooting.

Key Responsibilities:
  • Provide excellent customer interaction with a positive attitude and telephone etiquette.
  • Work as a team player with a good work ethic and attendance record.
  • Take ownership of problems and see them through to completion.
  • Perform daily application availability checks and event monitoring tasks.
  • Communicate accurately and timely with clients regarding incidents logged.
  • Meet Service Level Agreements in the Call Logging System by the Service Desk.
Your Expertise:
  • Telephony soft skills qualifications and/or call center/service desk experience.
  • English language proficiency for communication with stakeholders.
  • Customer Interaction and Communication skills.
  • Service Desk Experience.
  • Call Centre Experience.
  • Event Management Experience.
  • Incident Management Experience.
  • Multi-tasking skills.
  • Telecommunication experience.
Qualifications:
  • National Senior Certificate/Matric/N3/Grade 12.
  • A+ certification.
  • N+ certification.
  • Criminal clearance.
Other Requirements:
  • Permanent Position.
  • Location: Cape Town.
  • Work environment: Customer site Midrand.
  • Physical Demands: Sitting, Walking, Bending.
  • Must have a vehicle and a valid driver's license or reliable transport system.

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