Customer Service Specialist
2 days ago
PFNonwovens City of Cape Town, Western Cape, South Africa
Under the direction of the Business Development Manager, ensure customer service strategy is actioned effectively.
In addition to general duties, rights, and responsibilities, which are imposed by the Labour Code, the respective Human Resources Manual (HR Manual), working procedures and documentation covering ISO guidelines, in particular the following duties, rights and responsibilities are related to the working position:
Health and Safety management
Responsible:
Customer Needs:
- Assessing current customer needs and expectations.
- Regular coordination with production to ensure the smooth realisation of the production plan.
- Responsible for checking production jobs are pre-arranged
- Caring for existing customers, providing advisory and informational services.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Responsible for all aspects of customer service, administration, account queries and sales support.
- Manage the order process, escalate any concerns, and ensuring appropriate changes are made to meet customer requirements and send order acknowledgements to customers.
- Aptly manage customer expectations and queries by determining the cause, seeking solutions, and escalating if appropriately.
- Work with price lists and/or other department heads to determine charges for services requested.
- Resolve any billing issues by working with accounting department to refund or credit where necessary.
- Collate new customer credit information to supply to the Finance department for insurance approval.
- Communicate with all individuals/departments whose involvement impacts customer communications.
Required qualifications and other skills:
- Specialised 3-year vocational training e.g. industrial clerk and many years of professional experience required
- Very good written and spoken English skills
- Confident handling of MS Office programmes
- SAP Experience advantageous
- Very good communication skills and ability to work in a team
- 2 years consistent working experience in a relevant field
Personality criteria:
- Responsibility and conscientiousness
- Diligence and willingness to co-operate.
Associate
Employment typeFull-time
Job functionAdministrative and Customer Service
IndustriesTextile Manufacturing
#J-18808-Ljbffr-
Customer Service Specialist
5 days ago
Cape Town, Western Cape, South Africa Globevest Group Full timeThe Globevest Group is seeking a Customer Service Specialist to join their team.As a Telesales Representative, you will be responsible for providing exceptional customer service, handling customer complaints and concerns, and resolving issues in a professional and timely manner.Main duties and responsibilities include:Responding to customer inquiries and...
-
Customer Service Representative
13 hours ago
Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full timeAbout UsACCS - ARES Customer Care Solutions GmbH is a leading BPO company specializing in digital solutions for various industries.The RoleWe are looking for a highly skilled and experienced customer care professional to join our team as a Help Desk Associate. The ideal candidate must have prior exposure to business process outsourcing (BPO) environment and...
-
Customer Service Specialist
6 days ago
Cape Town, Western Cape, South Africa Brights Hardware Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Brights Hardware. The successful candidate will be responsible for delivering exceptional customer service and ensuring the efficient running of our yard.Key Responsibilities:Loading customers' vehicles, delivery trucks, and transfer trucks promptly and...
-
Customer Service Specialist
5 days ago
Cape Town, Western Cape, South Africa Planet Fitness Full timeJob DetailsWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our operations team, you will be responsible for ensuring that our members receive exceptional service and support.Main Responsibilities:Address member queries and concerns in a professional and friendly...
-
Customer Service and Sales Specialist
3 days ago
Cape Town, Western Cape, South Africa HPGasrecruitment Full timeAre you looking for a challenging and rewarding career opportunity? Do you have what it takes to succeed as a Customer Service and Sales Specialist?About the RoleWe are seeking a highly motivated and experienced individual to join our team as a Customer Service and Sales Specialist. In this role, you will be responsible for:Providing exceptional customer...
-
Customer Service and Sales Specialist
1 day ago
Cape Town, Western Cape, South Africa The Business Revolutionary Full timeJob OverviewThe Business Revolutionary is seeking a highly skilled Sales and Marketing Specialist to join our team.About The JobThis is a full-time remote role that requires excellent sales, marketing, and customer service skills on a day-to-day basis.As a Sales and Marketing Specialist, you will be responsible for developing and implementing sales...
-
German Customer Service Specialist
2 days ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeAbout the Role: We are seeking a German-speaking customer service specialist to join our team at Jai Search Consultancy. As a representative of our company, you will be responsible for providing exceptional support to our clients in Germany.
-
Customer Service Engagement Specialist
7 days ago
Cape Town, Western Cape, South Africa SA Commercial Ltd Full timeAbout the RoleAs a Customer Service Engagement Specialist, you will play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesManage customer inquiries via phone and email, providing timely and effective resolutions.Process reservations, special requests, and complaints from customers through our website.Escalate complex queries to...
-
Customer Service Project Manager Specialist
7 days ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full time**Job Description**We are looking for a skilled Customer Service Project Manager Specialist to join our team at Jai Search Consultancy. As a Customer Service Project Manager Specialist, you will be responsible for managing projects that require excellent communication and problem-solving skills.You will work closely with clients to understand their needs and...
-
Customer Service Expert
6 days ago
Cape Town, Western Cape, South Africa Lulalend Full timeJob DescriptionWe are seeking a highly motivated individual with a strong passion for delivering exceptional customer service and proven experience as an omni-channel customer experience specialist.The ideal candidate will be dedicated to ensuring a seamless customer experience across all interaction channels, consistently delivering high-quality service,...
-
Arabic Language Customer Service Specialist
7 days ago
Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full timeWe are looking for an experienced Arabic Language Customer Service Specialist to join our dynamic team at WNS (Holdings) Limited (ADR). In this role, you will be responsible for providing high-quality customer service to our Arabic-speaking clients, handling their inquiries and resolving any issues that may arise.About the Role:Deliver personalized customer...
-
Customer Service Liaison Specialist
2 days ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeAt O'Brien Recruitment, we are seeking a highly skilled Customer Service Liaison Specialist to join our team. As the main point of contact for clients, this role requires excellent communication and interpersonal skills to ensure smooth day-to-day interactions.Key Responsibilities :Act as the primary liaison between clients and internal teams, ensuring clear...
-
Customer Service Expert
1 day ago
Cape Town, Western Cape, South Africa SA Commercial Ltd Full timeJob Title">English Support Specialist">Job Summary">We seek skilled English Support Specialists to join our team.">The ideal candidate will have:">">1-2 years of experience in a technical environment or an IT background">Excellent communication skills in English (written and verbal)">A strong focus on customer service and exceptional attention to...
-
Customer Support Specialist
7 days ago
Cape Town, Western Cape, South Africa Daily Maverick Full timeCustomer Support Specialist (Entry-Level)We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions with internal teams.This...
-
Customer Service Liaison
5 days ago
Cape Town, Western Cape, South Africa Stafflink Recruitment Solutions Full timeAbout Our OpportunityWe are excited to offer a unique chance for a skilled Service Desk Specialist to join our client's team. As a key member, you will handle stock takes, create engineering tasks on Service Now (SNOW), and provide exceptional customer service.Job DescriptionThis role requires Grade 12 / Matric qualification, effective communication skills,...
-
Financial Services Consultant
7 days ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeAquarius Specialist Recruitment is seeking a Financial Services Consultant to assist our client in delivering exceptional services to clients and driving business growth. This role requires a high level of investment expertise, excellent communication skills, and the ability to work collaboratively with internal stakeholders.Key Responsibilities:Develop and...
-
Customer Service Specialist
28 minutes ago
Cape Town, Western Cape, South Africa Ciovita Full timeWe are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving.As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design.Responsibilities:Respond...
-
Customer Service Specialist
3 days ago
Cape Town, Western Cape, South Africa One Day Only Full timeJob SummaryWe're looking for an experienced Return Administrator to join our team at One Day Only. This role involves managing the return process from start to finish, collaborating with internal teams, and providing exceptional customer service.Main Responsibilities:Manage customer returns, including data entry and physical assessments.Work closely with the...
-
Customer Experience Specialist
5 days ago
Cape Town, Western Cape, South Africa OneCart Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Experience Specialist to join our team at OneCart. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, managing customer relationships, and driving sales growth.Key ResponsibilitiesDelivering exceptional customer service through...
-
Customer Service Specialist
5 days ago
Cape Town, Western Cape, South Africa Houst Full timeJob Summary:Houst is seeking a talented Career Starter to join our team as a Customer Success Executive. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers and guests. If you have a passion for helping others and are looking for a challenging and rewarding role, we encourage you to...