Customer Service Specialist
4 weeks ago
We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design. Responsibilities Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design. Maintain a high CSAT score on our internal ticketing system, by showing capacity to analyze and troubleshoot complex problems, providing effective solutions to customers. Collaborate with cross-functional teams to identify and resolve system design issues. Namely 3PL warehouse, dispatch team, and international team members Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques. From time to time you may be asked to assist at industry events with on-the-ground customer assistance. Requirements Proven experience in customer service, preferably in a technical support role. Strong knowledge of system design principles and problem-solving methodologies. A positive attitude towards teamwork, problem-solving and constant improvement Proficiency in troubleshooting and resolving technical issues related to system design. Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely. Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions. Strong attention to detail and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. A customer-centric mindset with a passion for delivering exceptional service. #J-18808-Ljbffr
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Customer Services Specialist
4 weeks ago
Cape Town, South Africa Nurture Brands Full timeJob title Customer Services Specialist Job Location Western Cape, Bellville What you will do Respond to and resolve customer queries across phone, email, and social media platforms in a professional and empathetic manner. Handle product‑related complaints and escalated complex cases to the Customer Services Manager and relevant departments (Regulatory,...
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Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeExcellent written and verbal communications skills with an ability to interact with senior stakeholders. Ability to get hands dirty in the detail but can also see the bigger picture. Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality. Confident creating reports for leadership consumption. Ability to...
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Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per yearAre you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...
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Customer Service Specialist
7 days ago
Cape Town, South Africa Teleperformance South Africa Full time**Are you ready for your next challenge?** **Are you looking for an exciting new opportunity?** If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets,...
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Customer Services Coordinator Imports
1 week ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
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Customer Service Appointment Bookings Specialist
2 weeks ago
Cape Town, South Africa Callforce Direct Full timeCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
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Customer Service Appointment Bookings Specialist
2 weeks ago
Cape Town, South Africa CallForce Full timeOverview Customer Service Appointment Bookings Specialist (Spanish-speaking) — Location: Cape Town CBD We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or...
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Customer Service Appointment Bookings Specialist
2 weeks ago
Cape Town, South Africa Callforce Direct Full timeCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
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Customer Service Specialist
5 days ago
Cape Town, South Africa Teleperformance South Africa Full time**Are you ready for your next challenge?** **Are you looking for an exciting new opportunity?** If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets,...
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Customer Service Specialist
2 weeks ago
Cape Town, South Africa MindMatch Consulting Full time**Duties**: - Strong communication skills to ensure customer queries are answered timeously and accurately with a customer centric focus. - Equip customers with the relevant knowledge and tools to drive self-service. - Hit targets in a fast paced, high volume and high quality customer success environment. - Ensure processes and tasks are completed in line...
