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Customer Service Liaison Specialist

3 weeks ago

Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

At O'Brien Recruitment, we are seeking a highly skilled Customer Service Liaison Specialist to join our team. As the main point of contact for clients, this role requires excellent communication and interpersonal skills to ensure smooth day-to-day interactions.

Key Responsibilities :

  • Act as the primary liaison between clients and internal teams, ensuring clear and professional communication.
  • Manage front desk operations efficiently, handling client queries and requests with ease.
  • Troubleshoot client issues, providing prompt and effective solutions.
  • Liaise with clients from various sectors, delivering exceptional service and meeting their needs.
  • Assist in managing client accounts, ensuring all necessary documentation is up to date.
  • Utilize tax knowledge to support clients with any related queries or requests.

Requirements :

  • Experience in hospitality, retail, or corporate environments, with a focus on customer-facing roles.
  • Strong problem-solving skills and ability to work independently.
  • Tax knowledge is essential for this position.
  • Excellent communication and interpersonal skills are vital for success in this role.
  • Able to start immediately and work efficiently under pressure.

This role is ideal for someone looking to take their career to the next level in a dynamic and fast-paced environment.