Sales Solutions Engineer

5 days ago

Cape Town, Western Cape, South Africa Paymentology Full time

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

What you get to do:

Technical Pre-Sales

Collaborate closely with Sales to drive successful deal outcomes by:

  • Leading technical discovery sessions to uncover client ambitions, requirements, and buying criteria, ensuring full alignment.
  • Owning demo preparation and execution, tailoring scenarios and flows to client needs, and independently delivering impactful presentations.
  • Crafting proposals that highlight Paymentology's platform strengths and address client-specific needs to maximise win rates.
  • Managing technical RFP responses, coordinating input from Product, Technology, and Compliance teams.
  • Providing regional insights on compliance, domestic switch integrations, and on-soil processing requirements.
  • Defining standard deal structures and escalating exceptions for approval by the Deal Committee.
  • Tracking capability gaps, analysing lost deals, and presenting data-driven cases to Product for roadmap enhancements.
  • Outcome: Winning, client-aligned proposals with clear guardrails on deliverability and scope.
Solutions Design
  • Translate client commitments into clear, executable solution architectures by designing high-level technical solutions, covering integrations and workflows.
  • Identifying deviations from standard solutions, securing necessary approvals before implementation.
  • Delivering structured implementation plans to ensure seamless handoff to the Implementation team.
  • Outcome: Clearly defined, executable designs that enable smooth and successful implementations.
Post-Sale Solutioning
  • Support Account Management in driving client growth and optimisation by identifying expansion opportunities (new programmes, markets, and features) to maximise platform adoption.
  • Providing regional guidance on market-specific requirements to help clients scale effectively.
  • Conducting workshops, training sessions, and enablement initiatives to empower clients.
  • Resolving post-implementation technical escalations to maintain client satisfaction and strengthen relationships.
  • Outcome: Optimised solutions, stronger client relationships, and increased platform usage.
Cross-Functional Collaboration
  • Ensure organisational alignment by working across teams to own and manage technical RFP responses, coordinating efforts between Product, Technology, and Compliance.
  • Maintain clarity on standard deal constructs, escalating deviations for executive approval.
  • Track capability gaps, analysing lost opportunities, and presenting business cases for product improvements.
  • Keep regional insights and documentation up to date to ensure Sales teams operate with accurate guidance.
  • Outcome: Aligned teams, optimised processes, and strategic product enhancements.
Key Deliverables:
  • Pre-Sales: Technical discovery sessions, RFP management, proposal development, regional documentation, standard deal clarity.
  • Solutions Design: High-level architectures, implementation plans, and approvals for custom solutions leading to successful deployments.
  • Post-Sale: Growth plans, optimisation strategies, and client enablement initiatives.
  • Collaboration: Capability gap tracking, product business cases, and updated regional insights for commercial teams.
Requirements:

What it takes to succeed:

Knowledge, Skills & Abilities
  • Strong technical acumen, with experience in solution architecture, concepts for both technical and non-technical stakeholders.
  • Ability to explain complex technical functionality to business people in a sales environment.
  • Proficiency in pre-sales engagements, including technical discovery, RFP response, and proposal development.
  • Deep understanding of regional compliance and market requirements for financial technology solutions.
  • Ability to balance standardisation with customisation, ensuring scalable and repeatable solutions while accommodating client-specific needs.
  • Analytical mindset, with a structured approach to problem-solving and capability gap tracking.
  • Self-motivated and adaptable, capable of thriving in a fast-paced, cross-functional environment.
Minimum Qualifications
  • Education: A degree in Computer Science, Engineering, Business, or a related field is preferred but not essential with relevant experience.
  • Industry Experience: Experience within fintech, payments, SaaS, or enterprise financial technology solutions is highly desirable.
  • Technical Proficiency: Understanding of API integrations, solution architecture, and compliance requirements within the payments industry.
Years of Experience
  • 10+ years of experience in solutions engineering, technical pre-sales, or solution architecture, ideally within fintech or payment processing.
  • Proven experience in designing and delivering scalable solutions, working across Sales, Product, and Technology teams.
  • Track record of successful pre-sales engagements, including RFP management and proposal development.
What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
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