Sales Professional

16 hours ago

Cape Town, Western Cape, South Africa Sales Alchemy Full time

Company Overview

Sales Alchemy is a leading provider of innovative sales solutions. Our mission is to empower our customers to achieve their sales goals by providing cutting-edge technology and expertise.

Job Description

We are seeking a talented Parts and Services Sales Representative to join our Service Operations Department in Cape Town, South Africa. As a key member of our team, you will be responsible for converting prospects into sales, developing new sales opportunities, and driving additional sales.

Key Responsibilities:

  1. Convert Prospects into Sales: Handle inbound calls and convert them into sales to contribute directly to revenue growth.
  2. Develop New Sales Opportunities: Generate leads and conduct cold-calls to create new opportunities to sell Cummins products and services.
  3. Drive Additional Sales: Follow up with existing customers to drive repeat business, cross-selling, and up-selling.
  4. Ensure Customer Satisfaction: Utilize the Cummins Sales Process to ensure customer satisfaction from lead to sale.
  5. Support Sales Representatives: Provide qualified leads and assist with quotation/RFP management to support the salesforce.
  6. Maintain Customer Relationships: Build and maintain positive customer relationships to generate loyalty and future sales.
  7. Analyze and Resolve Inquiries: Address complex customer inquiries and identify recurring problems to recommend solutions and improve customer service.
  8. Utilize Sales Tools and Processes: Maintain accurate sales entry, reporting, and forecasting to ensure the effective use of Cummins tools and processes.

Responsibilities

To be successful in this role, you will need the following skills and qualifications:

  1. Strong Quoting Skills: Ability to accurately quote new and recon engines to meet customer needs and expectations.
  2. Customer Engagement: Regular visits to the service department's customers to build relationships and understand their requirements.
  3. Support for New Business: Assist the service department in acquiring new customers and developing new business opportunities.
  4. Prepare and provide quotes for new and reconditioned engines.
  5. Ensure quotes are accurate and competitive.
  6. Maintain up-to-date knowledge of engine specifications and pricing.
  7. Service Department Customer Visits: Conduct regular visits to customers to understand their needs and gather feedback.
  8. Address any service-related issues promptly and effectively.
  9. Build and maintain strong relationships with customers.
  10. Support Service Department with New Customer and New Business: Assist in onboarding new customers, ensuring they have a smooth experience.
  11. Identify and pursue opportunities for new business: Collaborate with the service department to improve customer satisfaction and retention.
  12. Sales and Strategy Skills: Integrate Customer Perspective: Understand and incorporate the customer's perspective to enhance sales content and meet their needs.
  13. Sales Forecasting: Collect and analyze customer data to forecast future consumption patterns.
  14. Sales Pipeline Management: Plan and manage the sales pipeline to ensure successful execution of sales strategies.
  15. Develop Account Strategy: Assess the current status of accounts and define achievable targets aligned with business strategy.

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