Account Manager
5 days ago
The responsibilities include developing long-term relationships with a portfolio of customers, connecting with key business executives and stakeholders. Manage and develop customer accounts to maintain a favourable relationship with customers. Rely on extensive experience and judgment to plan and accomplish goals, budgets, and targets. To secure specific strategic new business by marketing the Company's services within the geographic boundaries of the assigned region, in line with the specific new business strategy of the organization.
Min Requirements :
- Grade 12 (Matric) or equivalent
- Driver's license with own reliable transport
- Tertiary qualification in sales or marketing would be an advantage
- Experience in the logistics industry is beneficial
- Advanced skills in MS Office (Word, Excel, PowerPoint, and Outlook)
- Knowledge of business principles (i.e., financial, operational, customer experience)
- At least 3-5 years of experience in sales or customer-facing/engagement and proven track record within a sales/target-driven environment.
Skills and Attributes :
- Excellent verbal and written communication skills
- Good analytical skills
- Good planning and organizational skills
- Time management
- Strategic selling skills
- Self-driven
- Passionate and dedicated
- Willingness to upskill continuously
- Ability to adapt and respond to change
- Determination to meet individual goals and objectives
- Deliver results and meet customer expectations
- Relationship building
- Creative thinking and problem solving
- Ability to negotiate
- Comply with all required systems, processes, and procedures
- Passionate about customer satisfaction
Duties :
- Ensure monthly and annual targets are achieved
- Ensure account queries are resolved timeously, and accounts are settled within trading terms
- Identify new distribution opportunities and as a result increase revenue
- Complete and submit weekly sales report before the deadline
- Identify opportunity and increase existing client spend
- Training of clients: Product, services, website & business apps
- Develop strategic relationships with key role players/influential stakeholders
- Assign and/or play a key role in the overseeing of query resolution and implement proactive solutions to ensure customer satisfaction
- Offer, sell and implement value-added services designed by the business
- Increase revenue base in line with target/budget
- Negotiate and secure annual rate increases in line with business strategies
- Analyse and present monthly KPI reports to clients with recommendations
- Identify clients that are spending and not spending monthly and present action plan to direct manager
- Develop strategic relationships with key role players/influential stakeholders in existing base of clients
- Identify opportunities within the market to provide a competitive edge
- Identify and secure sales opportunities with new business accounts
- Meet and exceed monthly new business sales target
- Sell the Company's services to all customers within set regional boundaries
- Ensure that the account is secured in its entirety i.e., maximum potential
- Negotiate gross profits in line with company objectives
- Prospecting new clients
- Conduct needs analysis
- Propose customized client solution and rate negotiation
- Attain credit application in line with company policy and procedure
- Follow internal policy and procedure with regard to opening new accounts
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