IT Account Manager
2 days ago
Minimum Requirements
- Minimum 5 years ICT related experience coupled with at least 2 years sales experience;
- Certifications on Managed Services related products, e.g. HP, Cisco, IBM, Huawei, Lexmark, etc;
- Able to interact with people at all levels and to conduct self in a professional manner;
- Advanced business communication skills enabling verbal and written communication at all levels in English;
- Able to identify the relevant role players involved in critical relationships and manage the relationships to ensure the success of the business;
- Able to apply thinking processes to different situations and transfer the competence to new situations;
- Able to maintain confidentiality at all times;
- Attention to detail whilst executing outputs to ensure quality of service delivery;
- Operate independently as well as part of a team;
- Prepared to work extended working hours and travel extensively;
- Valid driver's license with own transport.
KEY TASKS
Customers
- Compile a customer account plan based on allocated customer base;
- All deals to have a minimum of 20% GP, unless preapproved;
- Keep up to date account plans for all category accounts;
- Make sure that complete and accurate data is captured weekly on CRM by 17:00 on Thursdays;
- Ensure that Sizwe offerings to the markets are fully understood and communicated to targeted customers;
- Ensure that A category customers are visited at least once per week;
- Attend to customer needs on an ongoing basis;
- Embark on proactive background customer research;
- Ensure that there is a holistic understanding of customer entire business to optimize potential sales.
Pipeline And Demand Generation
- Constantly work with presales, product management team, customers and tender unit to ensure that there is four (4) times cover on planned revenue targets;
- Ensure that sales data is fully and accurately captured on CRM weekly by 17:00 Thursdays to enable forecasting;
- Ensure that sales processes are followed all times;
- Monitor and review pipeline opportunities in order to qualify opportunities in or out as early as possible in the sales cycle;
- Ensure that a key account plan for all category accounts are comprehensive;
- Actively source new accounts and/or customers;
- Consistently develop a pipeline by means of active sourcing.
SELF-DEVELOPMENT
TEAM WORK
GENERAL
- Debt Collection (45 Days turnaround)
- Forecasting analysis;
- Attend weekly sales meeting and provide updated feedback on weekly progress;
- Maintain relationships with key decision makers and influences within account;
- Manage customer related expenses;
- Maintain a daily travel log book aligned with diary commitments and present same for approval by Executive on a monthly basis;
- Attend product technology and vendor days to enhance networking. Any ad hoc function required to perform from management from time to time.
Desired Skills
- Basic knowledge of CRM (Customer Relationship Management) processes and system;
- Knowledge and understanding of product and service range;
- Sound knowledge of ISO 9001 processes;
- Sound knowledge and understanding of the components of the Information Technology Environment;
- Able to work under pressure and meet deadlines whilst ensuring that high quality is maintained at all times;
- High tolerance levels and ability to deal with difficult customers;
- Well versed with sales processes;
- Strong business acumen with advanced negotiation skills;
- Sound presentation skills;
- Customer centric.
Desired Qualification Level
- Grade 12 / Matric.
About The Employer
Sizwe Africa IT Group
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