IT Account Manager

2 days ago


Durban, KwaZulu-Natal, South Africa Sizwe Africa IT Group Full time

Minimum Requirements

  • Minimum 5 years ICT related experience coupled with at least 2 years sales experience;
  • Certifications on Managed Services related products, e.g. HP, Cisco, IBM, Huawei, Lexmark, etc;
  • Able to interact with people at all levels and to conduct self in a professional manner;
  • Advanced business communication skills enabling verbal and written communication at all levels in English;
  • Able to identify the relevant role players involved in critical relationships and manage the relationships to ensure the success of the business;
  • Able to apply thinking processes to different situations and transfer the competence to new situations;
  • Able to maintain confidentiality at all times;
  • Attention to detail whilst executing outputs to ensure quality of service delivery;
  • Operate independently as well as part of a team;
  • Prepared to work extended working hours and travel extensively;
  • Valid driver's license with own transport.

KEY TASKS

Customers

  • Compile a customer account plan based on allocated customer base;
  • All deals to have a minimum of 20% GP, unless preapproved;
  • Keep up to date account plans for all category accounts;
  • Make sure that complete and accurate data is captured weekly on CRM by 17:00 on Thursdays;
  • Ensure that Sizwe offerings to the markets are fully understood and communicated to targeted customers;
  • Ensure that A category customers are visited at least once per week;
  • Attend to customer needs on an ongoing basis;
  • Embark on proactive background customer research;
  • Ensure that there is a holistic understanding of customer entire business to optimize potential sales.

Pipeline And Demand Generation

  • Constantly work with presales, product management team, customers and tender unit to ensure that there is four (4) times cover on planned revenue targets;
  • Ensure that sales data is fully and accurately captured on CRM weekly by 17:00 Thursdays to enable forecasting;
  • Ensure that sales processes are followed all times;
  • Monitor and review pipeline opportunities in order to qualify opportunities in or out as early as possible in the sales cycle;
  • Ensure that a key account plan for all category accounts are comprehensive;
  • Actively source new accounts and/or customers;
  • Consistently develop a pipeline by means of active sourcing.

SELF-DEVELOPMENT

TEAM WORK

GENERAL

  • Debt Collection (45 Days turnaround)
  • Forecasting analysis;
  • Attend weekly sales meeting and provide updated feedback on weekly progress;
  • Maintain relationships with key decision makers and influences within account;
  • Manage customer related expenses;
  • Maintain a daily travel log book aligned with diary commitments and present same for approval by Executive on a monthly basis;
  • Attend product technology and vendor days to enhance networking. Any ad hoc function required to perform from management from time to time.

Desired Skills

  • Basic knowledge of CRM (Customer Relationship Management) processes and system;
  • Knowledge and understanding of product and service range;
  • Sound knowledge of ISO 9001 processes;
  • Sound knowledge and understanding of the components of the Information Technology Environment;
  • Able to work under pressure and meet deadlines whilst ensuring that high quality is maintained at all times;
  • High tolerance levels and ability to deal with difficult customers;
  • Well versed with sales processes;
  • Strong business acumen with advanced negotiation skills;
  • Sound presentation skills;
  • Customer centric.

Desired Qualification Level

  • Grade 12 / Matric.

About The Employer

Sizwe Africa IT Group

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