Team Leader Operations

3 days ago

Pretoria, Gauteng, South Africa Huntzberry Brothers, Inc. Full time

Acuideas is looking for an experienced Team Leader Operations to oversee the daily operations of underwriting and administration. This critical role is responsible for ensuring that all operational processes run smoothly and efficiently, while providing leadership and guidance to the team. The ideal candidate will be responsible for devising operational strategies, ensuring adherence to industry regulations, and supporting the continuous development of the team.

Key Responsibilities:

  • Team Leadership & Management: Lead, motivate, and guide a team of 2 members to achieve company goals. Provide training, mentoring, and ongoing performance management to ensure team success.
  • Operational Strategy & Procedure Development: Develop and implement operational policies and procedures, continuously optimizing for efficiency.
  • Performance Monitoring: Track and report on operational performance data to ensure goals are met. Monitor adherence to company policies and industry regulations.
  • Stakeholder Relationship Management: Maintain positive relationships with clients, brokers, insurers, and other service providers. Address client queries and resolve conflicts promptly.
  • Compliance & Risk Management: Ensure adherence to the South African regulatory framework for the insurance/brokerage industry, managing operational risks and ensuring regulatory compliance.
  • Operational Support: Ensure that all tools and resources are available to support the team in delivering optimal performance.

Minimum Requirements:

  • Education:
    • Matric
    • Level 4 FETC Short-term Insurance Qualification
    • Higher Certificate in Insurance
    • RE 5 Qualification
  • Experience:
    • Minimum 7 years of experience in short-term insurance, with a background in commercial account servicing, claims, and underwriting.
    • Proven experience in leading and managing teams, including training, performance management, and team development.
    • Strong knowledge in commercial insurance, underwriting, and claims processing.
    • Experience in ensuring compliance with industry regulations and managing operational risks.
    • Experience working in a brokerage is preferred.

The Ideal Candidate is someone who:

  • Has strong leadership abilities and can inspire, motivate, and guide the team toward achieving company goals.
  • Demonstrates the ability to analyze operational challenges and develop effective solutions.
  • Maintains a high level of attention to detail and ensures accuracy in all aspects of operations.
  • Effectively communicates with stakeholders and team members, presenting information clearly and confidently.
  • Shows adaptability and flexibility in the face of changing circumstances or new challenges.
  • Is committed to upholding ethical standards and building trust within the team and with external stakeholders.
  • Takes ownership of tasks, maintains focus under pressure, and ensures the team stays productive and motivated.

Key Performance Areas:

  1. Management of Administration:
    • Ensure smooth operational processes and adherence to underwriting guidelines.
    • Track operational performance and ensure compliance with industry regulations.
    • Provide exceptional client service in line with Simah's Minimum Commercial Service Standards.
  2. Stakeholder Relationship Management:
    • Foster transparent communication and build trust with clients and partners.
    • Resolve conflicts promptly and ensure compliance with ethical and regulatory standards.

We look forward to hearing from you at candicep@simah.co.za.

The Simah Group is an equal opportunity employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

The Simah Group reserves the right not to make an appointment to the post as advertised.

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