Facilities Management Operations Leader
3 days ago
We are seeking a highly skilled and experienced Facilities Management Operations Leader to join our team at the Financial Intelligence Centre.
Job DescriptionThe successful candidate will be responsible for supervising the provision of reception, cleaning, mailing, printing, administration services, and other relevant outsourcing services for facilities management. This includes developing, implementing, and maintaining relevant policies and procedures required for administration and office support.
- Main Responsibilities:
- Supervise the day-to-day provision of support services related to reception, cleaning, catering, courier, and boardroom management
- Assist with the development of specifications and service level agreements for soft services, refreshment/office supply supplies, and courier services
- Monitor contracts with service providers and ensure compliance with service level agreements
- Order and issue refreshment/office supplies and maintain appropriate stock levels
- Ensure that the receptionist and/or switchboard operator supports a sound corporate image for the FIC
- Ensure efficient delivery/driver services are provided for the FIC
- Manage parking, including parking space allocation and control
- Prepare reports, submissions, and correspondence on behalf of the Facilities Management function
- Build and maintain relationships with end-users
- Provide feedback to all relevant stakeholders on the provision of service
- Perform general administrative duties
- Ensure compliance with the Occupational Health and Safety Act of 1993 (OHSACT)
- Manage other general Facilities Management duties as required
- Contribute to the development of facilities management policies, systems, and practices within best practices, industry standards, and applicable legislation
- Monitor hard services and report any defects timely
The successful candidate will also be responsible for supervising subordinates, including coaching and counseling, providing technical guidance, reviewing and signing off work executed by team members, prioritizing and allocating work to the team, actively managing performance, reporting on team progress against set objectives and standards, ensuring implementation of learning and development interventions for the team, and ensuring compliance with codes of conduct, policies, and legislative requirements.
RequirementsTo be successful in this role, you will require a Diploma in Facilities Management or a related qualification, a minimum five (5) years' experience in a similar position in Facilities Management, a minimum three (3) years' experience in supervision of employees and outsourced services, proficiency in MS Office suite, a valid code 08 driver's license, and the ability to work under pressure and interact with individuals at all levels of operations.
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