Agent: Collections

1 week ago


Bellville, Western Cape, South Africa Capitec Client Care Full time

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Date: 3 Apr 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what this job is about and complete a short assessment, please click here
  • Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement:
  • To call defaulting Capitec Bank clients and negotiate repayment of loans; maximizing client retention and minimizing bad debt.
Experience:
Minimum:
  • 1 – 2 years collections experience
  • Call centre experience
Ideal:
  • 1 - 2 years collections experience in a Collections Call centre
  • 1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
  • In a role using an African Language
Qualifications (Minimum):
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred):
Knowledge:
Minimum:
  • Call centre processes and procedures
  • Customer care and service protocol
Ideal:
  • Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Skills:
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Telephonic / Call skills
  • Attention to Detail
  • Negotiation skills
Conditions of Employment:
  • Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »
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