Collections Call Centre Agent

1 week ago


Bellville, Western Cape, South Africa Capitec Client Care Full time

Job Overview:

We're seeking an experienced Collections Call Centre Agent to join our team at Capitec Bank Ltd. As a key member of our client care team, you'll be responsible for negotiating with defaulting clients to repay their loans and maximize client retention while minimizing bad debt.

Your Key Responsibilities:

  • Negotiate with clients to repay outstanding loans
  • Maximize client retention and minimize bad debt
  • Build trust with clients through effective communication and negotiation

Required Qualifications:

  • Grade 12 National Certificate / Vocational

Desirable Skills:

  • Experience working with predictive diallers, tallyman collections systems, and avaya softphones
  • Knowledge of African languages

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