Collections Call Centre Agent
1 week ago
Job Overview:
We're seeking an experienced Collections Call Centre Agent to join our team at Capitec Bank Ltd. As a key member of our client care team, you'll be responsible for negotiating with defaulting clients to repay their loans and maximize client retention while minimizing bad debt.
Your Key Responsibilities:
- Negotiate with clients to repay outstanding loans
- Maximize client retention and minimize bad debt
- Build trust with clients through effective communication and negotiation
Required Qualifications:
- Grade 12 National Certificate / Vocational
Desirable Skills:
- Experience working with predictive diallers, tallyman collections systems, and avaya softphones
- Knowledge of African languages
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