Social Insights Analyst

2 days ago

Cape Town, Western Cape, South Africa Meltwater Group Full time
Social Insights Analyst - German or French Speaking

Location: Cape Town, South Africa
Date Posted: Mar 14, 2025
Category: Professional Services & Support

Join the Meltwater Customer Insights team, where you will take on the role of Social Insights Analyst. The Social Insights Analyst is responsible for tracking, compiling and reporting customer research metrics that may be derived from multiple data points to support business decisions.

This role requires the analyst to compile reports using measurement tools, social media platforms, online news and other data channels, organizing the data in formats suitable for analysis and drawing both quantitative and qualitative conclusions - delivering insights across various customer segments, genres and media platforms. The analyst also supports the development of reports & reporting methodologies based on customer requirements and their own expert knowledge. The work involves data collection, analysis, insight generation, reporting to various departments and presenting findings back to the client as required. The Analyst will work within a larger professional services team to support one of our biggest Enterprise client deliverables, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.

What you'll do:

  1. Analyze complex data issues, think critically, and propose effective solutions.
  2. Handle ad hoc requests with flexibility and responsiveness.
  3. Demonstrate strong problem-solving skills and an analytical mindset, questioning data for accuracy and insights.
  4. Show a willingness to learn and actively contribute to projects.
  5. Understand and manage complex deliverables, maintaining excellent communication and attention to detail.
  6. Ensure accuracy and completeness in media analysis and data quality checks.
  7. Work collaboratively within a team, thriving in a structured environment with recurring weekly tasks while also handling daily ad hoc requests.
  8. Utilize experience with manually tagged or curated datasets, implementing data quality control standards to maintain content relevancy and data accuracy.
  9. Manage interactions with internal and external stakeholders, aligning deliverables with client requirements and SLAs.
  10. Collaborate with different teams, staying current on industry changes to produce best-in-class media insights and client deliverables.
  11. Develop proficiency in Meltwater products to enhance the quality and relevance of reports.
  12. Champion team culture and vision, leading by example.
  13. Maintain open communication with the team to ensure smooth execution, delivery, and archiving of all deliverables.
  14. Provide clear briefings, handovers, and mentoring to support team members at all levels.

What You'll Bring:

  1. Bachelor's degree in any field
  2. 2+ years' experience in an Analyst role, having relevant industry experience.
  3. Relevant industry experience is defined as media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications. Experience working with PR agencies is advantageous.
  4. Experience working with Enterprise customers
  5. Experience working in an agency is advantageous
  6. Project management experience is advantageous
  7. Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
  8. Proficient in Excel functions, formulas, and data manipulation techniques
  9. Experience in setting up and using Power Query for efficient data transformation and analysis
  10. Familiarity with PowerBI, with the ability to create insightful dashboards and reports is an advantage, but not required
  11. Familiarity with processes related to Excel and data quality checking
  12. Exposure to working with Booleans and search queries is considered a bonus
  13. Excellent numerical skills, capable of identifying and resolving data discrepancies
  14. Values efficiency and innovation, seeking ways to streamline processes and introduce improvements
  15. Team player mentality with excellent organizational and prioritization skills
  16. Strong communication skills, both written and verbal
  17. High attention to detail
  18. Business acumen and strong executive presence
  19. Customer Experience (CX) knowledge.
  20. An understanding of PR and Marketing roles, responsibilities and KPIs
  21. Fluent in English and either German or French, with business-level proficiency in reading, writing, and speaking. Strong spelling and grammar skills required.

What We Offer:

  1. Enjoy flexible paid time off options for enhanced work-life balance
  2. Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
  3. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  4. Energetic work environment with a hybrid work style, providing the balance you need
  5. Benefit from our family leave program, which grows with your tenure at Meltwater.
  6. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

#J-18808-Ljbffr

  • Social Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Meltwater Full time

    Job title : Social Insights Analyst - German or French SpeakingJob Location : Western Cape, Cape TownDeadline : March 28, 2025Quick Recommended LinksJobs by Location Job by industries What you'll do:Technical & Operational Responsibilities:Analyze complex data issues, think critically, and propose effective solutions. Handle ad hoc requests with...

  • Insights Analyst for Meltwater

    2 days ago

    Cape Town, Western Cape, South Africa Meltwater Group Full time

    About the JobMeltwater is seeking a skilled Insights Analyst to join our Customer Insights team in Cape Town, South Africa. As a Social Insights Analyst, you will be responsible for tracking, compiling, and reporting customer research metrics.You will work with measurement tools, social media platforms, online news, and other data channels to organize and...

  • Data Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Meltwater Group Full time

    About the RoleMeltwater is seeking a skilled Social Insights Analyst to join our Customer Insights team in Cape Town, South Africa.This role involves tracking, compiling, and reporting customer research metrics derived from multiple data points to support business decisions. You will work with measurement tools, social media platforms, online news, and other...

  • Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa Meltwater Full time

    Job title : Insights Analyst - German SpeakerJob Location : Western Cape, Cape TownDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries What We're Looking ForJoin Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed...

  • Social Data Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Meltwater Group Full time

    About UsMeltwater Group is a leading provider of media intelligence and social media monitoring solutions. Our mission is to empower organizations to make informed decisions through data-driven insights.We are committed to fostering a culture of innovation, diversity, and inclusion. Join us as a Social Insights Analyst and contribute to shaping the future of...

  • Data Insights Analyst

    6 days ago

    Cape Town, Western Cape, South Africa IQbusiness Full time

    Job Overview:We are seeking an experienced Data Insights Analyst to join our team at IQbusiness. As a Data Insights Analyst, you will be responsible for analysing complex data sets and creating actionable insights that drive business decisions. Your primary responsibilities will include building star schemas, reconciling with data sources, and proposing the...

  • Performance Insights Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    Performance Insights Analyst (Pinelands, Cape Town) We are looking for a Performance Insights Analyst to bridge the gap between our Growth Analytics team and the Marketing, Sales, Fulfilment and IT departments. In this role, you will serve as a key communicator and problem solver, ensuring that advanced analytics and data insights drive actionable business...

  • E-Commerce Insights Analyst

    6 days ago

    Cape Town, Western Cape, South Africa iOCO Full time

    E-Commerce Analyst Job DescriptionWe are looking for a highly skilled E-Commerce Analyst to join our team. As an E-Commerce Analyst, you will play a critical role in driving business growth by leveraging data to inform business decisions. Your primary responsibility will be to analyze customer behavior, market trends, and website metrics to develop...

  • Snacks Insights Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa PepsiCo Full time

    Job title : Snacks Insights Analyst - Cape Town HQJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Responsibilities What we're looking for:Consumer Research: Lead ad-hoc consumer insights research projects providing input into the design, management of research agencies and key...

  • Business Analyst

    4 days ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    We are seeking a highly skilled Business Analyst - Customer Insights to join our team at Armstrong Appointments.About the RoleThis is an exciting opportunity for a talented individual to work with our clients in the retail sector, providing robust and actionable customer insights to drive strategic and tactical retail planning.The successful candidate will...

  • Insights Consultant

    1 day ago

    Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of CPG brands like PepsiCo and General Mills as well as Aviation and Financial Services brands.We are a values-driven company that is committed to our...

  • Business Insights Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Impact Full time

    Impact.com is looking for an experienced Data Analyst to join our team. As a Data Analyst, you will be responsible for providing data-driven insights to support business decisions. You will work closely with stakeholders to understand their data needs and translate business questions into data problems.You will collect, analyze, and interpret large datasets...

  • Marketing and Data Insights Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Toolio Full time

    About the RoleThis is an exciting opportunity to join Toolio as a Marketing and Data Insights Analyst. The successful candidate will be responsible for developing and implementing data-driven marketing strategies, and working closely with the sales team to drive business growth.ResponsibilitiesDevelop and implement data-driven marketing strategies to drive...

  • Data Insights Professional

    3 days ago

    Cape Town, Western Cape, South Africa Blue Community Full time

    Are you passionate about unlocking the power of data to drive business success? As a Data Insights Professional at Blue Community, you will be part of a talented team that leverages data science and analytics to inform strategic decision-making.Job Title: Data Insights ProfessionalYour key responsibilities will include:Developing and maintaining advanced...

  • Financial Data Insights Expert

    16 hours ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About the Role:We are seeking an experienced Data Analyst to join our team. The successful candidate will work closely with finance, accounting, and IT teams to develop and maintain financial reports, dashboards, and ad-hoc queries. They will use Python, MS SQL, and MySQL to extract, clean, and analyze financial data and deliver insights that support...

  • Insight Services Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Meltwater Full time

    Job title : Insight Services Project ManagerJob Location : Western Cape, Cape TownDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionAs the Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely...

  • Predictive Insights Analyst

    3 days ago

    Cape Town, Western Cape, South Africa Principa Full time

    Job Description:The Credit Risk Analyst / Data Scientist will be part of our Consulting and Analytics team, working on the development and delivery of reporting, credit risk strategy, predictive models, and prescriptive models across the consumer credit life cycle in various industries.

  • Social Media Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Strategic Planning and ExecutionDevelop a comprehensive social media strategy that spans platforms like Facebook, Instagram, TikTok, and LinkedIn. Ensure that social media efforts are aligned with broader marketing objectives and promotional calendars.Content Creation and OversightCollaborate with creative teams to produce engaging, platform-specific...

  • Quality Assurance Analyst, Machine Learning Data Insights

    6 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Analyst to join our team in Cape Town. As a key member of our machine learning data insights team, you will be responsible for assessing the output produced by human in the loop annotators and ML models, ensuring high-quality labeled/annotated data.In this role, you will have the opportunity to...

  • Data Insights Developer

    1 week ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About Us:At Communicate Recruitment, we pride ourselves on being a leading recruitment agency in the finance industry. We have a proven track record of success in matching talented professionals with top finance companies. Our team is dedicated to providing exceptional service and ensuring that our candidates receive the support they need to excel in their...