Social Insights Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Meltwater Full time
Job title : Social Insights Analyst - German or French SpeakingJob Location : Western Cape, Cape TownDeadline : March 28, 2025Quick Recommended Links
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What you'll do:
Technical & Operational Responsibilities:

  • Analyze complex data issues, think critically, and propose effective solutions.
  • Handle ad hoc requests with flexibility and responsiveness.
  • Demonstrate strong problem-solving skills and an analytical mindset, questioning data for accuracy and insights.
  • Show a willingness to learn and actively contribute to projects.
  • Understand and manage complex deliverables, maintaining excellent communication and attention to detail.
  • Ensure accuracy and completeness in media analysis and data quality checks.
  • Work collaboratively within a team, thriving in a structured environment with recurring weekly tasks while also handling daily ad hoc requests.
  • Utilize experience with manually tagged or curated datasets, implementing data quality control standards to maintain content relevancy and data accuracy.
  • Manage interactions with internal and external stakeholders, aligning deliverables with client requirements and SLAs.
  • Collaborate with different teams, staying current on industry changes to produce best-in-class media insights and client deliverables.
  • Develop proficiency in Meltwater products to enhance the quality and relevance of reports.
  • Champion team culture and vision, leading by example.
  • Maintain open communication with the team to ensure smooth execution, delivery, and archiving of all deliverables.
  • Provide clear briefings, handovers, and mentoring to support team members at all levels.

What You'll Bring:

  • Bachelor's degree in any field
  • 2+ years' experience in an Analyst role, having relevant industry experience. 
  • Relevant industry experience is defined as media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications. Experience working with PR agencies is advantageous.
  • Experience working with Enterprise customers
  • Experience working in an agency is advantageous
  • Project management experience is advantageous

Skills:

  • Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
  • Proficient in Excel functions, formulas, and data manipulation techniques
  • Experience in setting up and using Power Query for efficient data transformation and analysis
  • Familiarity with PowerBI, with the ability to create insightful dashboards and reports is an advantage, but not required
  • Familiarity with processes related to Excel and data quality checking
  • Exposure to working with Booleans and search queries is considered a bonus
  • Excellent numerical skills, capable of identifying and resolving data discrepancies
  • Values efficiency and innovation, seeking ways to streamline processes and introduce improvements (proactively looks for ways to improve processes and workflows)
  • Team player mentality with excellent organizational and prioritization skills
  • Strong communication skills, both written and verbal
  • High attention to detail
  • Exceptional stakeholder management skills
  • Business acumen and strong executive presence
  • Customer Experience (CX) knowledge.
  • An understanding of PR and Marketing roles, responsibilities and KPIs
  • Fluent in English and either German or French, with business-level proficiency in reading, writing, and speaking. Strong spelling and grammar skills required.
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